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Changed From BT to Fibre and slower connection speeds

jasoncollins198
Newbie
Posts: 8
Registered: ‎03-03-2014

Changed From BT to Fibre and slower connection speeds

HI,
changed to plus net from BT infinity. I was expecting the speeds to be the same but they have dropped around 15mb! I was getting the full speed. can you please do a complete reset to get my speed increased to the norm.
Thank you Smiley
7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Changed From BT to Fibre and slower connection speeds

Hi jasoncollins1985m
What sort of speeds were you getting? what speeds are you getting at the moment?
Chris Pettitt
Cloud Environments Engineer
jasoncollins198
Newbie
Posts: 8
Registered: ‎03-03-2014

Re: Changed From BT to Fibre and slower connection speeds

i used to be getting between 72 and 74  now im only getting 59
thanks
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Changed From BT to Fibre and slower connection speeds

Hi jasoncollins1985,
I've had a look into this for you and it seems like the speeds you're experiencing are correct. This drop in speeds could be due to an uptake in your cabinet or potentially a fault. Our faults team can have a look into this for you if you wish for further investigation to be carried out. For them to do this you would need to raise a fault: faults.plus.net
I'm sorry for any inconvenience caused by this.
jasoncollins198
Newbie
Posts: 8
Registered: ‎03-03-2014

Re: Changed From BT to Fibre and slower connection speeds

can you please do a dslam reset and lower snr. my download is not 53!!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Changed From BT to Fibre and slower connection speeds

This isn't something that we are able to do without arranging for an engineer to do this.
Can you please raise a fault with us at http://faults.plus.net so that we have record of this on your account.
Chris Pettitt
Cloud Environments Engineer
jasoncollins198
Newbie
Posts: 8
Registered: ‎03-03-2014

Re: Changed From BT to Fibre and slower connection speeds

I did,  3 days ago.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Changed From BT to Fibre and slower connection speeds

Apologies - I can see the ticket now.
The ticket will be picked up today and we'll get that arranged for you.
Chris Pettitt
Cloud Environments Engineer