Change fixed IP address
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Change fixed IP address
01-01-2016 6:23 PM
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Thanks,
Digsy
Re: Change fixed IP address
02-01-2016 5:21 PM
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Re: Change fixed IP address
03-01-2016 9:05 PM
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That sounded like it was something I could do myself, but on the static IP page of my account settings it says I have to raise a ticket.
So is it a £5 charge to remove it and then another to re-add it? And then will I also have to make a fresh request to re set my RDNS setting?
*Edit*
This link:
http://portal.plus.net/support/broadband/products/IP_addresses_broadband.shtml#switching
Also suggests there is a toggle under "Add Ons" but when I go there, I cannot see one.
Thanks,
Darren
Re: Change fixed IP address
03-01-2016 9:42 PM
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It's free to remove, it should be listed on your addons page(I've attached a screenshot of one of my accounts showing the information), remove it there and re-add it,
when you re-add it, it will assign a different static IP to the one you previously had
Regarding the rDNS, you'd need to check that with one of our tech guys as that's not something I'm 100% sure on
Re: Change fixed IP address
03-01-2016 10:02 PM
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Re: Change fixed IP address
03-01-2016 10:10 PM
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Once I've had a look I'll send you a message from your account and we can take it from there as to what's best to do
Edit: Not back in til Tuesday, I'm off tomorrow, but I'll message someone to ask them to check things over
Re: Change fixed IP address
03-01-2016 10:15 PM
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Re: Change fixed IP address
03-01-2016 11:52 PM
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When static IPS were bulk changed last year, one had to request the rDNS values to be changed after the event.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Change fixed IP address
04-01-2016 12:30 AM
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Quote from: Digsy Unfortunately I don't have the "current add ons" part of that screen.
Neither do I, I only have "Available Add-Ons".
IIRC I've had a static IP since joining PlusNet (15 years-ish) and also don't see the 'Current Add-Ons' section. Maybe it got lost amongst the various account upgrades/changes from legacy accounts. I definitely have a static IP as I've had to get the rDNS default changed a couple of times.
I appreciate this doesn't help the OP, and I don't want to change my Add-Ons, but it may give a smidgen of additional info for CS that Digsy isn't alone with this phenomena.
Re: Change fixed IP address
04-01-2016 8:06 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Change fixed IP address
04-01-2016 8:16 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Change fixed IP address
04-01-2016 2:21 PM
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Quote from: Darkfire How long have you had the static IP? seems it may not actually be static, I'll give it a quick look when I get in Tuesday morning
Once I've had a look I'll send you a message from your account and we can take it from there as to what's best to do
Edit: Not back in til Tuesday, I'm off tomorrow, but I'll message someone to ask them to check things over
I've always had a static IP. As far as I can remember it was never an option on my account, which may explain why it does not appear as an "add on".
I know its static because I use it to access my home network ad attached devices remotely.
Regards,
Darren
Re: Change fixed IP address
04-01-2016 3:10 PM
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Without even checking all the accounts, just going off of the majority of people who have said they don't have the option available, I'd guess that you've all had them on your account before it became an add-on that you can add/remove via the member centre, but on the accounts there will be a static ip component that was added at the time of taking it
EDIT: @Digsy - Do you mind me asking why you're wanting to change it? Feel free to PM me if you'd prefer not to say in a public forum.
Re: Change fixed IP address
05-01-2016 10:14 AM
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Re: Change fixed IP address
05-01-2016 10:57 AM
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Could you reply to the Ticket on your account please.
Thanks.
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