Can't access one website

[#1]

@sweep2 What  sites are giving you problems?

[#2]

It’s an adult website

[#3]

@sweep2  - Ah. In that case, could you reach it with your previous ISP?

[#4]

Yes no problem with BT

[#5]

In that case - I'm confused. What happens when you try to reach it on PN?

[#6]

Blank white page. I can actually access the page though.

[#7]

Very strange. Can you Private message me the site? You don't have Parental Control enabled do you?

[#8]

I can get there, but I'm not with PN. You need someone who is to check/ As I said, you haven't got Plusnet Safeguard on, have you?

[#9]

No I haven’t

[#10]

Tried adding to never block list and I’ve turned off a few block opt that were ticked. But I’ve done this now about 4 times x as nd they keep coming back.

[#11]

Sorry I can't help any more - as I said, I can get there, but I'm not with PN, and never had this issue, with any site, when I was, although I  never had Safeguard set.

[#12]

@sweep2 I know this seems a little simple but have you tried to switch off your router for maybe 5-ish minutes to generate a new IP address?

Could be a good start to find what the cause of the issue is.

Also have you tried opening the site in a private browser, or through another browser?

One last thing, are there any other websites being affected or just the one?

- Lex

[#13]

I’ll give it a go.
Similar site from the same stable also affected.

[#14]

I’ve been working in Poland all week not had time to try anything. I’ll try tomorrow

[#15]

No worries,

Let us know how it goes.