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Broadband speed

PW2
Newbie
Posts: 1
Registered: ‎22-04-2020

Broadband speed

My broadband speed is 0.09 down load and 0.06 up load. This is not using a wireless connection. Wireless is slighly slower. Cannot get a response by phone. Any ideas how to get it resolved?
2 REPLIES 2
Cecilthe3rd
Dabbler
Posts: 17
Thanks: 6
Registered: ‎09-03-2020

Re: Broadband speed

Hi there,

 

Sorry to hear about your issues.

 

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

 

Many thanks.

 

- Thomas

 Tom Haigh
 Plusnet Help Team
corringham
Seasoned Champion
Posts: 1,266
Thanks: 663
Fixes: 17
Registered: ‎25-09-2015

Re: Broadband speed

Sorry, but what is the practical difference between a download speed of 0.09Mbps and no connection? It is totally unusable.

I'm afraid responses like that make me very happy that I've just cancelled my Plusnet broadband altogether!