Broadband speed confusion

[#1]

Assuming your attenuation is correct, the Kitz Calculator give you a line length of 4.56Km, and a theoretical maximum ADSLMax sync speed of 1952Kbps to give an IP Profile of 1500Kbps.
Either your attenuation is displaying incorrectly, or your Sync is displaying incorrectly.  Out of interest, how far are you from your local exchange?
B.

[#2]

1.37km as the crow flies.

[#3]

Is there any way i could check my downstream attenuation online? as it might be my router that is wrong.

[#4]

It's exactly the same as the line tests I ran yesterday I'm afriad.

[#5]

bugger!
So i can't get any faster speeds than i'm receiving now, thats annoying.
Oh well, thanks for the help.

[#6]

Quote from: Barry

Kitz Calculator

I think Kitz is being very optimistic.
Those figures are derived from a graph supplied by an Australian ISP and are described as theoretical best.
See attachment.

[#7]

Quote from: P

In this case, changing the profile is of no use. Our systems will update once all of BTs systems have updated. I could update it, but then we are waiting on the BT systems instead to complete their part. At least right now, when we auto-update, you will know BTs systems will be reflecting it too.

PN's Auto-update is "stuck" check my latest stats
BT Speedtest
Test1 comprises of Best Effort Test:  -provides background information.
 
    Your DSL connection rate: 6272 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 5500 kbps
    Actual IP throughput achieved during the test was - 3152 kbps
Router Data
System Up Time 102:19:14
ADSL Link         Downstream Upstream
Connection Speed 6272 kbps 448 kbps
Line Attenuation 40.0 db 22.5 db
Noise Margin         10.3 db 21.0 db
My PN profile is still stuck @ 4000 it should now be 5500 I have been here before will someone at PN please nudge or kick the relevent box pls.

[#8]

Hiya,
Your PlusNet profile *is* set to 5500Kbps.
*runs and hides*

[#9]

Quote from: familydrewett

I have just doen the bt speed tester again, but this time i used the modem plusnet supplied me with instead of my router. These were the results: Test1 comprises of Best Effort Test:  -provides background information.     Your DSL connection rate: 7616 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)     IP profile for your line is - 2000 kbps     Actual IP throughput achieved during the test was - 1742 kbps

One can speculate that the router is faulty and reports an incorrect sync speed, even accept that a different modem does too. But it seems to me the that the BT tester reporting the "wrong" value too is stretching credulity somewhat.

Quote from: familydrewett

1.37km as the crow flies.

Assuming the line follows a reasonable route by road (a guess by familydrewett would be better) the line length could be 1.5 x 1.37 = 2.1km. At this distance 35-40dB attenuation would be a more likely value and sync at 7616kbps possible.
I suggest this issue needs to be reexamined - all is not well somewhere. Faulty line card at the exchange?

[#10]

As noted previously, this 63dB downstream attenuation is very likely incorrect.
The upstream attenuation figures would suggest the line length is of a lower average, which is now backed up by the last response of about 1.37km line of sight.
So the signal is being attenuation artificially.
As noted, ideally the modem needs to be connected direct to the test socket in your property, which may look a little something like the following.

From this, we can see if the attenuation changes in any way and work out and confirm the problem is not internal.
From exteriance, for it to be artificially attenuated to this level, it is most commonly poor quality extension cabling.
To add to this, the throughput of around 1.7mbps is actually correct, as is the profile of 2000 for the moment.
As you are within your first 10 days service on Max, the profile is not stuck, but still being calculated.

[#11]

I got exactly the same results when i connected up to the master socket.

[#12]

Quote from: Jameseh

Your PlusNet profile *is* set to 5500Kbps.

Thank You James things are looking good again as the stats show 
I had to re-synch(left the router off for about 1 Hour) to get the extra throughput
I must say you have the Midas touch
Test1 comprises of Best Effort Test:  -provides background information.
Your DSL connection rate: 6752 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
IP profile for your line is - 5500 kbps
Actual IP throughput achieved during the test was - 4977 kbps

System Up Time 01:59:03

ADSL Link             Downstream  Upstream
Connection Speed 6752 kbps 448 kbps
Line Attenuation 40.0 db 22.5 db
Noise Margin         8.9 db 20.0 db

[#13]

Could there be something wrong then considering i got the same results from the master socket?

[#14]

Hiya,
It's probably pointing towards a problem with the line card at your exchange.
Could you possibly raise a fault by going to http://faults.plus.net and give as much information as possible?

[#15]

I raised a fault and it came back inconclusive, is their anything else i can try?
If not it looks like i'm going to be stuck is this situation.