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Broadband service ceased without request

Posts: 1
Registered: Tuesday

Broadband service ceased without request


After one month trying to have the broadband set out (from 31st of Jan, till 19th of Feb when the service is supposedly running) I still haven't received the router, and I receive an email that another service is taking over the line.

I call Plusnet and denny it, I ask to stop it, and also ask for the router which never came. We agreed we continue with the Plusnet service, and they will send again another router. I received an email of this cancellation being stopped.

Not more news from the router. 

Yesterday I received an email confirming that the service (that I couldn't use yet) is ceased, and that they are charging me because of that.


Need to speak with someone urgently. 



Plusnet Help Team
Plusnet Help Team
Posts: 5,593
Thanks: 1,436
Fixes: 279
Registered: 21-04-2017

Re: Broadband service ceased without request

Hi there. Welcome to the community forums.

Really sorry to hear that.

From what I can see we haven't had contact from you between the e-mail being sent out and the line being taken over. Mind sending me a PM with the date you called us so I can look into this and pass feedback on where appropriate?


Moving forward I can see we've things in place to restore your service as soon as we can.

Apologies for the inconvenience caused.


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 Anoush Mortazavi
 Plusnet Help Team