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Broadband service ceased without request

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irenevs
Newbie
Posts: 1
Registered: 13-03-2018

Broadband service ceased without request

Hi,

After one month trying to have the broadband set out (from 31st of Jan, till 19th of Feb when the service is supposedly running) I still haven't received the router, and I receive an email that another service is taking over the line.

I call Plusnet and denny it, I ask to stop it, and also ask for the router which never came. We agreed we continue with the Plusnet service, and they will send again another router. I received an email of this cancellation being stopped.

Not more news from the router. 

Yesterday I received an email confirming that the service (that I couldn't use yet) is ceased, and that they are charging me because of that.

 

Need to speak with someone urgently. 

 

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 7,163
Thanks: 2,029
Fixes: 359
Registered: 21-04-2017

Re: Broadband service ceased without request

Hi there. Welcome to the community forums.

Really sorry to hear that.

From what I can see we haven't had contact from you between the e-mail being sent out and the line being taken over. Mind sending me a PM with the date you called us so I can look into this and pass feedback on where appropriate?

 

Moving forward I can see we've things in place to restore your service as soon as we can.

Apologies for the inconvenience caused.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team