Broadband fault

SteveR · ‎16-09-2016

Hi

My broadband has been flaky since the weekend but is now nearly non existent. I am on FTTC with a fixed IP address. DSL stays up all the time. I swapped modem and router but the results are still the same. Here is my Thinkbroadband Quality monitor.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fb880653a7d46761131291fa4c3f57af40dea4a0

Regards

SteveR

jab1 · ‎24-02-2012

@SteveR Use the faults bot to report your issue:https://www.plus.net/help/report-a-problem/

John

Townman · ‎22-08-2007

@SteveR

What is your location?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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SteveR · ‎16-09-2016

Many thanks to whoever got it fixed my internet is back up and the graph looks much more healthy now.

Regards

SteveR

Townman · ‎22-08-2007

Location?

North Manchester?

Localised issue there resolved 2am today.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

SteveR · ‎16-09-2016

Yes. north Manchester.

Broadband fault

Broadband fault

Re: Broadband fault

Re: Broadband fault

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Re: Broadband fault

Re: Broadband fault

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Re: Broadband fault