Broadband dropping in late evenings - Derby Willocroft Exchange work?
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Broadband dropping in late evenings - Derby Willocroft Exchange work?
28-07-2015 3:20 PM
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Anyone from this area experiencing anything similar?
Cheers
Re: Broadband dropping in late evenings - Derby Willocroft Exchange work?
28-07-2015 3:25 PM
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Re: Broadband dropping in late evenings - Derby Willocroft Exchange work?
28-07-2015 3:28 PM
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Thanks for looking at this, nothing turns on at 9pm, in fact I have nothing new added at home , and previously all has been well, bar the odd drop out/exchange maintenance?
Cheers
Re: Broadband dropping in late evenings - Derby Willocroft Exchange work?
28-07-2015 3:45 PM
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Re: Broadband dropping in late evenings - Derby Willocroft Exchange work?
28-07-2015 4:40 PM
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https://faults.plus.net
Re: Broadband dropping in late evenings - Derby Willocroft Exchange work?
29-07-2015 2:59 PM
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Might any issue be connected to thisBT network issue ????? .. see BT forum ...23 pages and counting....
https://community.bt.com/t5/BT-Infinity-Speed-Connection/Slow-page-browsing/td-p/1512035
notably this post...
"Re: Slow page browsing on 28-07-2015 12h11
Getting the same issues, various sites not loading or incredibly slow. Feels like packet loss too as others have stated above. My area code (01332 - Derby) is lot listed on the service status page (after it eventually loaded). Definately a BT issue as if I swap any of my devices (windows, ios, osx or android) to my 4G mobile connection they load instantly."
Just a thought... all fine last night at 9pm though....
Re: Broadband dropping in late evenings - Derby Willocroft Exchange work?
30-07-2015 12:01 PM
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Some line tests I've just performed have identified a line fault (a battery contact fault).
I've reported this with Open reach who should have this fixed by the end of the day on the 3rd.
Re: Broadband dropping in late evenings - Derby Willocroft Exchange work?
31-07-2015 6:54 AM
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Thank you for looking at this for me,appreciated
If you can rerun your checks after 3rd and confirm Open reach have done their stuff, for me and post a reply here, that would help a lot. Out of interest what is a battery contact fault (anyone?)
Cheers
Re: Broadband dropping in late evenings - Derby Willocroft Exchange work?
31-07-2015 8:39 AM
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Mine was resolved by swapping to one of two spare pairs available between my cabinet and DP pole - rather not speculate about what they would have done if the underground cable was faulty and there were no spare pairs available.
Re: Broadband dropping in late evenings - Derby Willocroft Exchange work?
31-07-2015 12:13 PM
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Re: Broadband dropping in late evenings - Derby Willocroft Exchange work?
01-08-2015 10:02 PM
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I had a text message from Open Reach this afternoon to say they had fixed the fault
Can you please also run your line tests that highlighted the issue originally, on Monday, just to be sure and check? As fault was intermittent and I'd like to be reassured Open Reach have sorted it okay....just to be sure
Cheers
Re: Broadband dropping in late evenings - Derby Willocroft Exchange work?
03-08-2015 4:23 PM
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Re: Broadband dropping in late evenings - Derby Willocroft Exchange work?
05-08-2015 10:59 AM
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Thanks for confirming, so far all is well
Well Done Plusnet on effective Customer Support!
Re: Broadband dropping in late evenings - Derby Willocroft Exchange work?
06-08-2015 6:50 AM
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Weird, after you let me know OpenRach had found and fixed the fault and I also got a text form them saying they had finished fixing the fault and could I reply to confirm all now okay, I then get this email for Plusnet...
Hello richard,
Account username:
Our Support Team have passed Question 108357525 to you with the comment shown below.
Dear Mr A
We have today received the engineers report back from Openreach regarding your visit.
The engineer reports that he was unable to find any issues on your phone line and found no need to escalate further.
If you believe that the issue has been resolved, please do not reply to this message. Instead, please ignore the ticket and it will close automatically in 14 days. This helps us increase our response times for all our customers.
Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 if we can be of further assistance.
Now what doe this mean?
Was my fault found and fixed or not?
Also... I had Internet connection (not DSL) go last night and router tests reported no connectivity to gateway (172.16.17.22)? a routed restart fixed and test then showed connected to three different gateways? Why?
Confused ?
Re: Broadband dropping in late evenings - Derby Willocroft Exchange work?
14-08-2015 6:49 PM
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I have received text about OR fixing the fault again, can you continue your sterling service and update me on situation as just online again after a week off and speeds are very poor, have OR done anything to fix it yet and can you check my line and speeds, cheers.
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