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Broadband phone calls question

southken
Rising Star
Posts: 104
Thanks: 14
Fixes: 2
Registered: 17-07-2010

Broadband phone calls question

Hi,  I have a broadband only package and I have noticed that there is 25mb usage for broadband phone calls this month and I was just wondering what that could be for.  I know it's not a significant amount but I've never noticed it before.
5 REPLIES
Community Veteran
Posts: 1,850
Registered: 11-08-2007

Re: Broadband phone calls question

have you made any broadband phone calls?  do you use skype, or some other voip?
southken
Rising Star
Posts: 104
Thanks: 14
Fixes: 2
Registered: 17-07-2010

Re: Broadband phone calls question

No nothing at all.
adie:quote
Plusnet Help Team
Plusnet Help Team
Posts: 13,491
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Broadband phone calls question

Hi southken,
Occasionally our systems can pick up other types of traffic as VOIP (Skype etc..) This can include gaming.
I'd not worry too much about this but let us know if you see anything amiss more significantly like a really high amount of unexpected usage.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
southken
Rising Star
Posts: 104
Thanks: 14
Fixes: 2
Registered: 17-07-2010

Re: Broadband phone calls question

Thanks Adam, I did notice extra usage which I think was streaming rather than websites which I couldn't really account for.  I've been trying to check my usage but for the past couple of days I just get a page saying that there isn't any usage to show but there definitely is.  Also, the whole history of previous months usage isn't available now, is that a new change? 
Plusnet Help Team
Plusnet Help Team
Posts: 13,491
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Broadband phone calls question

Hi southken,
It looks like it's resetting as we just billed you.
let me know if this doesn't come back tomorrow, should do though.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team