Broadband consistently 10% of typical speeds
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Re: Broadband consistently 10% of typical speeds
22-01-2018 12:10 PM
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Hi John,
I've tested your phone line today and there are no external faults on the line.
Could you confirm that when you were testing the speed in the BT test socket that you were doing this from a device that was connected via an ethernet (network) cable?
If you're still getting slow speeds via an ethernet cable when the router is in the test socket I would recommend that you raise a fault here.
If however you were testing the speed over a wifi connection I would recommend connecting via hard wire to ascertain whether you have a speed issue or a wifi interference issue.
Let us know how you get on.
Thanks,
Dave
Re: Broadband consistently 10% of typical speeds
22-01-2018 12:13 PM
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I can confirm that I plugged my laptop directly into the router via ethernet cable (and the router was plugged into the test socket).
I will raise an issue as you suggest, thanks!
22-01-2018 3:52 PM
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Re: Broadband consistently 10% of typical speeds
28-01-2018 4:51 PM
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There was indeed an external fault, which the engineer managed to fix - I'm now back up to normal speeds. Thanks all your help!
Re: Broadband consistently 10% of typical speeds
30-01-2018 8:30 AM
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Hello @hemmer. Fantastic, please let us know if you have any further problems.
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