No internet connection for almost a week. Phone line works ok, I've tested the master socket, checked all cabling & even bought a new wireless modem router as I had a red light on my Netgear one. Nothing. I can connect to WiFi & have green lights (Power, LAN & DSL) on my Openreach modem but no connection.
Currently using my next-door neighbours WiFi (my mobile phone connection is costing me a fortune).
Logged a ticket, went through all the questions with a CSC.
Last update I had was:
7:20pm, Wednesday 24 Jan 2018
Your support request has been escalated to the correct team for review
I'm still waiting for a response...
Oh, & while I'm here please define soon in the context of your updates. Is this next day, next week or next month?
Our Support Team will respond to your question soon.