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Broadband connection

abistapleton
Dabbler
Posts: 10
Thanks: 2
Registered: ‎27-09-2021

Broadband connection

I have the plusnet hub one and I have a solid orange light I have done all the troubleshooting guides and still got an orange light. I have tried using the hub manager but it doesn't move from the loading page after I have logged in with admin password.
Any one know what else I can do?
4 REPLIES 4
jab1
Legend
Posts: 16,597
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: Broadband connection

Which light is orange, and what colour are the others?

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Broadband connection

Hi @abistapleton,

I can see you were back up and running a couple of hours later. Is all okay now?

 

@jab1, the Hub One only has 1 light on it: https://www.plus.net/help/broadband/router-user-guides/ Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jab1
Legend
Posts: 16,597
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: Broadband connection

Thanks, @Gandalf  - never seen one in the flesh, so to speak, so I was unaware - not now, though. 😉

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Broadband connection

Haha no worries Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet