Broadband activation
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- Re: Broadband activation
14-07-2020 6:55 PM
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Hi my phone line was made live this afternoon but it seems that my broadband may still not be activated yet..the router is showing orange with a red light..just wondered how long it normally takes thanks....
Fixed! Go to the fix.
14-07-2020 7:12 PM
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Hi @Lisapen It can be several hours after the OpenReach work is completed before the records arrive at Plusnet for them to activate your service. It should activate before the end of the day if all goes well.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Broadband activation
14-07-2020 7:14 PM
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Re: Broadband activation
16-07-2020 3:10 PM
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Thanks for your post @Lisapen
From what I can see your order completed not long after your post
Let us know if there's anything else we can help with
Re: Broadband activation
20-07-2020 12:20 PM
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I’m in a similar situation. All the info I’ve been sent says I’ll be kept informed of what’s going on but I’ve had no communication at all. The old broadband has stopped working but I have no details on when I might get back online
Re: Broadband activation
22-07-2020 3:28 PM
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Hi @Paddykelly, thanks for getting in touch
It looks like the order has since completed and you've an active connection.
Let us know if you need anything else.
Re: Broadband activation
28-07-2020 6:24 PM
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Re: Broadband activation
19-08-2020 9:05 AM
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Re: Broadband activation
19-08-2020 9:29 AM
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