Broadband Very Slow - DLM Reset Request

[#1]

Hi, My fttc has become very slow. The upload has been capped at 0.8mbit. Please I have DLM reset / uncap. The line is now stable but the cap has not lifted.  It was caused by the modem cable being unplugged several times.

Thanks in advance.

[#2]

@digit101 

Use the text bot and report a fault, it will probably be quicker. : See  https://www.plus.net/help/report-a-problem/

[#3]

Hi, can a DLM reset no longer be done by a moderator? It used to be possible a few years ago?

[#4]

@digit101 No - has to be done via Plusnet. I have never known mods (who are not PN staff, btw), to be able to access the PN network.

[#5]

Hi @digit101 

Do you still need a DLM reset performing?

If so, please let me know and I'll reach out to see if it is possible.

Thanks

Lee