Broadband Light on
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- Re: Broadband Light on
Broadband Light on
20-05-2017 11:13 AM - edited 20-05-2017 11:29 AM
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Re: Broadband Light on
20-05-2017 11:28 AM
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You will need to have this question moved to the broadband section, also make sure you have the correct username and password entered in your router.
Re: Broadband Light on
20-05-2017 11:37 AM - edited 20-05-2017 2:42 PM
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Hi there,
Sorry to hear you're unable to connect to the internet.
I'm unable to find your account from your forum details.
Drop me a private message with your username and I'll take a look.
Thanks @Jamie37 I've checked the order and it's in progress for the 25th May.
It can take anytime up to midnight for the service to go live.
I'd advise turning your router off until you receive an email advising that your broadband's live.
Re: Broadband Light on
20-05-2017 2:56 PM - edited 20-05-2017 3:19 PM
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Re: Broadband Light on
20-05-2017 3:19 PM
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Re: Broadband Light on
20-05-2017 3:24 PM
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I'm afraid it doesn't work like that. We placed your fibre order on the 18th, and there's a minimum lead time of 5 working days we have to give our suppliers for these type of orders. It requires an engineer to complete work at your cabinet.
Apologies for any inconvenience caused.
Re: Broadband Light on
20-05-2017 3:32 PM
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Re: Broadband Light on
20-05-2017 3:37 PM
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@Gandalf wrote:
I've checked the order and it's in progress for the 25th May.It can take anytime up to midnight for the service to go live.
I'd advise turning your router off until you receive an email advising that your broadband's live.
Re: Broadband Light on
20-05-2017 3:37 PM
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Re: Broadband Light on
20-05-2017 3:52 PM
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Looking into this, I can see your account was picked up by our provisioning team on the 16th May.
The phone line was restarted and became active on the 17th May.
We had to wait 24 hours for supplier records to update to show that Plusnet now provide the line.
We placed your fibre order on the 18th May, and this is progressing for the 25th May.
Appreciate your frustration by this process, but to restart a BT phone line just takes 24 hours, but fibre orders have a minimum lead time of 5 working days and sometimes can be pushed back due to engineer availability in your area.
Re: Broadband Light on
20-05-2017 3:55 PM
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Re: Broadband Light on
20-05-2017 4:03 PM
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This should happen on the 25th May.
To expedite a fibre order, this costs £196+VAT and even then it's subject to engineer availability so there's no guarantee the date will be brought forward. Because of the very high cost, it's not really something we promote or offer.
Re: Broadband Light on
20-05-2017 4:07 PM
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Re: Broadband Light on
20-05-2017 4:29 PM
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Re: Broadband Light on
20-05-2017 4:54 PM
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