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Broadband Dropouts

MichaelBendikas
Grafter
Posts: 44
Registered: ‎25-05-2012

Broadband Dropouts

At the times 11-2 i receive about 2-10 dropouts of the internet, i don't know whats going on. Has anyone experienced this before?
22 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Broadband Dropouts

Hi there,
Below is a graph of your connection:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13723242973755.png"/>
As you stated your line is dropping at similar times daily, is there anything in your house that is turned on/off at these times?
MichaelBendikas
Grafter
Posts: 44
Registered: ‎25-05-2012

Re: Broadband Dropouts

Nope we are normally all asleep during this time. However i do have a home plug extending the connection upstairs to a computer which is turned off at night. However this plug is constantly turned on and off during the day so it shouldn't make a difference. The plug that is connected to the main router downstairs is never turned off.
MichaelBendikas
Grafter
Posts: 44
Registered: ‎25-05-2012

Re: Broadband Dropouts

Also this happens occasionally



When i should be getting speeds of 3.5mb/s+
houlton23
Grafter
Posts: 268
Registered: ‎22-05-2011

Re: Broadband Dropouts

Dead weird how it always drops in the middle of the night :/
Post a screeny of your router stats?
Tbh I've always thought your line syncs a bit low, maybe there's something going on here...
MichaelBendikas
Grafter
Posts: 44
Registered: ‎25-05-2012

Re: Broadband Dropouts



And this one i don't know what happened
houlton23
Grafter
Posts: 268
Registered: ‎22-05-2011

Re: Broadband Dropouts

The last one is when the number actually goes negative, but the router is too stupid to display it properly...
Run in command prompt: "ping bbc.co.uk" and post the results?
MichaelBendikas
Grafter
Posts: 44
Registered: ‎25-05-2012

Re: Broadband Dropouts

MichaelBendikas
Grafter
Posts: 44
Registered: ‎25-05-2012

Re: Broadband Dropouts


From that ^ To this

Internet has sorted itself out now but it'll do it again at some-point
houlton23
Grafter
Posts: 268
Registered: ‎22-05-2011

Re: Broadband Dropouts

Has it dropped at all in between those tests?
MichaelBendikas
Grafter
Posts: 44
Registered: ‎25-05-2012

Re: Broadband Dropouts

Not those, instead of dropping sometimes it just makes my speed slow, it doesn't drop during this slowness
houlton23
Grafter
Posts: 268
Registered: ‎22-05-2011

Re: Broadband Dropouts

Alright, you might be getting bursts of errors, I've forgotten what router you have?
MichaelBendikas
Grafter
Posts: 44
Registered: ‎25-05-2012

Re: Broadband Dropouts

Netgear DG834G
houlton23
Grafter
Posts: 268
Registered: ‎22-05-2011

Re: Broadband Dropouts

Okay, need to get some error stats but I can't be bothered to explain how to do it :L
I'll come round Saturday and have a look, wanna see iOS 7 anyway!
MichaelBendikas
Grafter
Posts: 44
Registered: ‎25-05-2012

Re: Broadband Dropouts


BusyBox v0.61.pre (2007.04.16-10:12+0000) Built-in shell (ash)
Enter 'help' for a list of built-in commands.
# cat /proc/avalanche/avsar_modem_stats
AR7 DSL Modem Statistics:
--------------------------------
[DSL Modem Stats]
        US Connection Rate:    1011    DS Connection Rate:    6097
        DS Line Attenuation:    42      DS Margin:              8
        US Line Attenuation:    24      US Margin:              6
        US Payload :            4185180912      DS Payload:            99437032
0
        US Superframe Cnt :    13568801        DS Superframe Cnt:      13568801
        US Transmit Power :    0      DS Transmit Power:      0
        LOS errors:            0      SEF errors:            0
        Errored Seconds:        8289    Severely Err Secs:      3958
        Frame mode:            0      Max Frame mode:        0
        Trained Path:          1      US Peak Cell Rate:      2384
        Trained Mode:          8      Selected Mode:          1
        ATUC Vendor Code:      4946544E        ATUC Revision:  2
        Hybrid Selected:        3      Trellis:                1
        Showtime Count:        4      DS Max Attainable Bit Rate: 6556 kbps
        BitSwap:                1      US Max Attainable Bit Rate: 1012000 bps
        Annex:                  AnxA    psd_mask_qualifier: 0x0000
        ATUC ghsVid:  b5 00 49 46 54 4e 71 c8
        T1413Vid: 00 00        T1413Rev: 00            VendorRev: 00
        ATUR ghsVid:  b5 00 54 53 54 43 00 00
        T1413Vid: 00 00 T1413Rev: 00    VendorRev: 00
        [Upstream (TX) Interleave path]
        CRC:    0      FEC:    0      NCD:    0
        LCD:    0      HEC:    0
        [Downstream (RX) Interleave path]
        CRC:    0      FEC:    0      NCD:    0
        LCD:    0      HEC:    0
        [Upstream (TX) Fast path]
        CRC:    9      FEC:    0      NCD:    0
        LCD:    0      HEC:    0
        [Downstream (RX) Fast path]
        CRC:    169463  FEC:    0      NCD:    0
        LCD:    0      HEC:    0
[ATM Stats]
        [Upstream/TX]
        Good Cell Cnt:  87191269
        Idle Cell Cnt:  463335229

        [Downstream/RX)]
        Good Cell Cnt:  468108475
        Idle Cell Cnt:  2849081295
        Bad Hec Cell Cnt:      285642
        Overflow Dropped Cell Cnt:      0
[SAR AAL5 Stats]
        Tx PDU's:      17167785
        Rx PDU's:      22910788
        Tx Total Bytes: 3560489045
        Rx Total Bytes: 2522439933
        Tx Total Error Counts:  0
        Rx Total Error Counts:  215963

[OAM Stats]
        Near End F5 Loop Back Count:    0
        Near End F4 Loop Back Count:    0
        Far End F5 Loop Back Count:    0
        Far End F4 Loop Back Count:    0
        SAR OAM Ping Response Drop Count=0
#
#