Brand new installation doesn't work

[#1]

No reply to my ticket. Seems plusnet don't care and are happy to sell this as a broadband product. such a shame.

[#2]

Whoa almost 2000ms. Definitely something not right.
Staff could do with running a test down your line to check for any faults etc.

[#3]

Our tests aren't showing any obvious issues with the line.
I can see we've arranged for a new router to be sent to you.
If your still having issues after you've got it let us know.