BTO/Plusnet think this is acceptable
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Re: BTO/Plusnet think this is acceptable
14-08-2014 8:48 AM
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Has this been raised with BTW as a congestion issue or possible fault on the SVLAN? There is enough evidence on this thread and BTW are not meeting the SLA on LenAsh's connection based on his PT speed results.
BTW's monitoring is clearly not picking this up and I don't think waiting for their report next week (which might not show anything!) is in the interest of Ash, particularly when his service is already severely degraded during peak times.
Re: BTO/Plusnet think this is acceptable
14-08-2014 7:23 PM
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Re: BTO/Plusnet think this is acceptable
14-08-2014 7:58 PM
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Re: BTO/Plusnet think this is acceptable
14-08-2014 9:10 PM
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Re: BTO/Plusnet think this is acceptable
14-08-2014 9:15 PM
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Re: BTO/Plusnet think this is acceptable
14-08-2014 9:26 PM
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Re: BTO/Plusnet think this is acceptable
14-08-2014 9:28 PM
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Re: BTO/Plusnet think this is acceptable
14-08-2014 10:11 PM
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Enjoy - and take pity on the World's worst Superrfast Broadband
Re: BTO/Plusnet think this is acceptable
14-08-2014 10:17 PM
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Re: BTO/Plusnet think this is acceptable
14-08-2014 11:35 PM
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Mine is fine
Re: BTO/Plusnet think this is acceptable
14-08-2014 11:58 PM
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Re: BTO/Plusnet think this is acceptable
15-08-2014 6:44 AM
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Re: BTO/Plusnet think this is acceptable
15-08-2014 9:55 AM
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Since migrating from BeThere to Plusnet in April 2014, there has been a consistent problem with speed falling off after around 15:00. It has been getting worse, and we have seen BT wholesale speedtest figures of 20kbps ( yes 20k bps - slower than modem dialup). However, after a lot of complaints, this morning it is the fastest we have ever seen it - up to 9.87Mbps download on a 12.6M sync.
Now, we've changed nothing, same router, same cabling, network etc, so we are 110% sure that Plusnet has/had network issues.
My point is that the Business support desk just trots out the same old - check this, check that , change your router ( for what - we never received the router we were charged £5 for ), but we prefer Draytek routers anyway.
Clearly people like Adam know what is happening and how to fix it - perhaps some staff training would be in order to prevent months of frustration.
John
Re: BTO/Plusnet think this is acceptable
15-08-2014 9:59 AM
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We're going to try and move your onto a different VP, so I've started the process with that and our faults team will update you on the progress and when this has completed.
@John
I can't see any obvious issue with your exchange, it would be good if you could create a ping graph so we could see what is happening on your line at these times.
Re: BTO/Plusnet think this is acceptable
15-08-2014 10:03 AM
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Staff training - I could go on at length. Anyway, in addition to what Chris has suggested, could you please start your own thread on the Business Users board if this is a business line. Could you provide the information over there that is asked for in http://community.plus.net/forum/index.php/topic,96155.0.html.
If it's a residential line, start a new thread on this board.
In either case post the ping graph in your own thread to avoid confusion with this one.
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