Asking a simple questiion of support has become an obstacle course!!
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Asking a simple questiion of support has become an obstacle course!!
14-09-2016 1:14 PM - edited 14-09-2016 1:17 PM
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I asked for following question in the questions section of my account: " When I first got fibre broadband installed more than a year ago, I got download speeds of 50-60Mbps and upload of 20Mbps. Over time this reduced to 39Mbps download \ 2Mbps upload (same equipment which is working OK). Last month, i received an email detailing changes to my service - some increase in charges and a promise of better broadband speeds. I've seen no change in my BB speed at all - should I have? Thanks"
PN refused to answer and pointed me to chat - number 47 in the queue - seriously! Why are you making it so hard to make a simple quick enquiry?
Re: Asking a simple questiion of support has become an obstacle course!!
14-09-2016 2:19 PM - edited 14-09-2016 2:19 PM
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It looks like your service has been incorrectly downgraded to 40/2 in line with what the package currently offers, I believe this is somewhat due to the fact that although you did sign up for 40/20 (Which has since changed to 55/10) the order completed after we stopped providing 40/20.
I'll get this corrected to get you back on 55/10 and the order should complete within the next 24 hours.
I hope this helps.
Re: Asking a simple questiion of support has become an obstacle course!!
14-09-2016 3:01 PM
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Well, thank you! It looks like this forum is the place to get support.
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