Amazingly slow speeds
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- Re: Amazingly slow speeds
Amazingly slow speeds
29-12-2015 6:55 PM
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Firstly i live in a small village in the middle of nowhere so we dont get the broadband speeds you expect elsewhere.
I was with BT Internet for there fastest package i could get in my area. My neighbor was on the same as me. i changed to plusnet and she stayed on bt. A few months ago bt upgraded our local exchange and since then i have gotten REALLY slow internet while hers has gone really fast.
This is annoying as i like to play online games and cannot with this net especially as if the missus checks her facebook while im playing games the game will become so slow its not worth playing.
Any ideas on what to do. Ive included a piture to show how massive the spped difference is. It was two tests taken side by side. One connected to my net the other connected to my neighbors.
Re: Amazingly slow speeds
29-12-2015 7:13 PM
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I've submitted a request to our suppliers to try and improve this and you should hopefully start to see an increase in speed over the next day or two
Re: Amazingly slow speeds
29-12-2015 7:26 PM
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mav:quote
Re: Amazingly slow speeds
30-12-2015 11:57 AM
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Re: Amazingly slow speeds
30-12-2015 12:09 PM
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Re: Amazingly slow speeds
30-12-2015 12:10 PM
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Re: Amazingly slow speeds
30-12-2015 12:22 PM
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Anyway just turned it of and on like you asked and it seems to be worse??????? Before i restarted it i was getting an average of about 800-900kbps which was obviously too slow. After the restart im getting around 400-500kbps.
Re: Amazingly slow speeds
30-12-2015 12:27 PM
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Can you complete a BT Speedtest at http://speedtest.btwholesale.com/ - ensuring you do the further diagnostics after the first results come back. This gives us useful information to look at.
Re: Amazingly slow speeds
30-12-2015 12:36 PM
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Re: Amazingly slow speeds
30-12-2015 12:42 PM
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Re: Amazingly slow speeds
30-12-2015 12:46 PM
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Re: Amazingly slow speeds
30-12-2015 1:08 PM
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Re: Amazingly slow speeds
31-12-2015 11:49 AM
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Re: Amazingly slow speeds
02-01-2016 3:45 PM
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Unfortunately the line management tools provided by BTw for ISPs to use for managing CN20 services (which is what I'm guessing you are on) can be very temperamental when attempting to reset the profile. 3-4 attempts is not uncommon. Hopefully someone will pick this up again soon.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Amazingly slow speeds
02-01-2016 4:04 PM
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