ASDL very high ping.
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- ASDL very high ping.
Re: ASDL very high ping.
4 weeks ago
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Would it be easier just to transfer everything over at once to BT/EE?
Re: ASDL very high ping.
4 weeks ago - last edited 4 weeks ago
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@Albut17 Your down-time on the phone side would be typically under a week. If you transferred to BT/EE you would be effectively 'locked' in to them, whereas moving to an independent VoIP supplier would mean you could change ISPs at will, should you wish to.
Re: ASDL very high ping.
4 weeks ago - last edited 4 weeks ago
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@Albut17 regarding landline downtime -
1) The minimum downtime solution -
- have FTTP installed in addition to your existing ADSL
- get the FTTP running as you want, add your VoIP phone adaptor
- open a A&A VoIP account
- add the provided VoIP settings to your phone VoIP adaptor, and test until VoIP connection synchronises
- ask A&A to migrate the landline telephone number from your Plusnet ADSL account to your VoIP account
- the phone number migration will cease your ADSL line and close your Plusnet ADSL account
When I did something similar to this sequence, my outgoing landline was unavailable for about 5 minutes, and inbound number was unreachable for maybe an hour (as various systems caught up that my line had moved).
2) Using a temporary different landline number during switchover -
- open a A&A VoIP account and ask for a temporary landline number (if possible with your existing area code)
- attempt to get your VoIP phone adaptor configured and working with the temporary phone number on your ADSL network
- ask Plusnet to upgrade your account from ADSL to FTTP
- have FTTP installed, make sure it's working, and get the VoIP adaptor working (using the temporary landline number)
- at this point you'll have working broadband, the original landline will stop working, but the temporary number should work
- ask A&A to migrate the landline telephone number from your Plusnet ADSL account to your VoIP account
- wait for the phone number migration to complete, then change the adaptor setting to your original phone number
- either keep the temporary number as a second landline, or ask A&A to remove the temporary number from your account
This is a bit of a faff, but does mean that you should have a functioning telephone (almost continuously) for your mum to use.
3) You could just upgrade ADSL to FTTP, then PSTN to VoIP, and just put up without a landline phone for typically 3 to 5 days (no longer than 10).
@Albut17 wrote:
Would it be easier just to transfer everything over at once to BT/EE?
Easier maybe, but BT/EE use expensive "Digital Voice" instead of VoIP, and force you to use their broadband router, which might not suit your needs, whereas generic VoIP gives you so many other possibilities and is usually much cheaper.
If you were still thinking of the BT/EE Digital Voice" package route, in my opinion Zen would be a better choice,
but that said, if I were you, I'd choose Plusnet FTTP and A&A VoIP - and continue to get support from this forum ! 😀
One last thing, have you checked whether any other FTTP providers are in your area, such as CityFibre, as having an AltNet FTTP provider might change my recommendations !.
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Re: ASDL very high ping.
4 weeks ago
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@outcast Thankyou so much for your extremely helpful post, I have a lot to think about now.
I really want to stay with plusnet but I think it was the worry that I might be without the landline and somehow "vulnerable" because of that which was my biggest worry so thankyou for explaining all of the available options. I feel more optimistic now.
I do not know if any other FTTP options are available instead of openreach I will check that out now.
Curious why you mentioned Zen over BT? Do they also use openreach? I have heard the name but am not familiar with them at all.
Re: ASDL very high ping.
4 weeks ago
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@Albut17 Yes, Zen use the OR infrastructure, as well as that of CityFibre (if they available in your area).
Re: ASDL very high ping.
4 weeks ago - last edited 4 weeks ago
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I am in two minds at the moment I will have to think on this for a while.
Edit to say cityfibre is not available here
Re: ASDL very high ping.
4 weeks ago
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No, @Albut17 - Zen are a separate ISP/business, moving to them would mean cancelling your PN account/contract, and opening a new one with them.
Re: ASDL very high ping.
4 weeks ago - last edited 4 weeks ago
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@Albut17 wrote:
Curious why you mentioned Zen over BT?
Well ... nicer company, better product packages, excellent router, better support, choice of infrastructure (where available), quicker to market with new features, more customer friendly, ... ... and in your case they offer broadband and "Digital Voice" with inclusive minutes as a package, and there are several forum members here that moved to Zen and have been very happy !
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Re: ASDL very high ping.
4 weeks ago
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@outcast that all sounds very good but if I cannot change to them without incurring cancelling plusnet contract fees I would have to go with BT or EE it seems.
Re: ASDL very high ping.
4 weeks ago
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What I actually said was -
@outcast wrote:
Easier maybe, but BT/EE use expensive "Digital Voice" instead of VoIP, and force you to use their broadband router, which might not suit your needs, whereas generic VoIP gives you so many other possibilities and is usually much cheaper.
If you were still thinking of the BT/EE Digital Voice" package route, in my opinion Zen would be a better choice,
but that said, if I were you, I'd choose Plusnet FTTP and A&A VoIP - and continue to get support from this forum ! 😀
Have you tried logging in to your Plusnet "Member Centre" to see what you exit fees might be ?
Also consider, when asked, MANY ISPs will pay your exit fees when you transfer to their service !
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Re: ASDL very high ping.
4 weeks ago
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I couldnt find that in the member centre but im assuming its however many months I have let and a little more.
This definitely needs to happen but for now today the situation is worse than ever. I took 30 mins to update my grocery order earlier and get my payment to go through. I have turned off all of my apple devices and am getting huge patches of 100% packet loss up to a minute in length. The hub 2 has not arrived yet so I am just going to put my old sagemcom or thompson router back on as im at the end of my rope from this.
Re: ASDL very high ping.
4 weeks ago
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@Albut17 This is not an area I am an expert in, but something is horribly wrong right at the start of you 'journey' - 5/10ms for your hub to respond is ridiculous, and the 'round trip' times are scary. I would try the 'newer' of your old routers and see if you get any improvement. I assume that now you have a dual socket master, you have dispensed with the 'dangly' filter. How old is the Hub1?
Re: ASDL very high ping.
4 weeks ago
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The hub 1 would be a few years old but I never used it until this problem started a month ago. I was using the sagemcom router until then, when I called PN they suggested I plugged in the Hub 1.
Yes I had a duel socket master installed last week.
Re: ASDL very high ping.
4 weeks ago
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Right, so I'm guessing the Hub1 has fallen off the management platform, has really old firmware and basically is not set up optimally, although that shouldn't, AFAIK, cause that horrible response time and packet loss.
I assume the Hub is plugged direct into the DSL socket on the master, with no intermediate wiring?
Have you been advised when to expect the Hub2? When you get it, plug it in using the cables etc supplied with it (not your old ones), and see if it makes any improvement.
Re: ASDL very high ping.
4 weeks ago - last edited 4 weeks ago
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@Albut17 -
Have you considered explaining to Plusnet's retentions staff (phone 0330 1239 123), that you want to install a new Plusnet FTTP connection (while keeping your existing ADSL with phone running), then that you want to migrate the voice from your ADSL account to a VoIP provider (automatically closing your Plusnet ADSL account), but that YOU WOULD BE STAYING with Plusnet on presumably a 24 month contract. Therefore because you are NOT actually LEAVING Plusnet, would they confirm in writing (email) that they wouldn't charge you early exit fees on your terminated ADSL account.
Doing this would avoid Plusnet early termination fees, and limit your landline phone number downtime to perhaps an hour or so, although you would be paying for two broadband connections for maybe a two week overlap period (so probably cost you an additional half of your current monthly charge).
It's not as if Plusnet would charge you exit fees if you just did a straight mid-contract ADSL to FTTP upgrade, so having temporary overlapping accounts with a new contract commitment to staying should be no different !
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