ASDL very high ping.

[#1]

thankyou ill go check that out now and report back.

[#2]

The Plusnet Hub One is a BTHH5a for which there’s a customised version of RouterStats … which delivers good quality data.

That Rx margin plot is utter nonsense - SNRM is typically less than 21dB (ideally 6dB) - the scale of the graph is not appropriate. More over where a SNRM plot is concerned, where variable, a higher value indicates a better state of affairs than a lower one.

The very old link in my sig to configuring router stats referenced a thread which has been archived and referred to the excellent sagem router.

The BTHH5a version needs little configuration beyond setting the sample interval to 10 seconds and the graphs to 720 plots. That delivers 2 hour intervals per graph and provides clear visibility of short duration noise spikes.

ADSL can be adversely impacted by internal telephone wires. The fact that the router is not attached to an extension does not mean that they have no impact. They act like aerials picking up no end of RFI interference.

[#3]

Thank you for the instructions, sorry i did the totally wrong program initially. This is what I have now for the past few hours on router stats

this looks relatively stable, however i am having a lot of packet loss right now.. so i am quite confused

[#4]

Your Hub-One modem stats, and your noise margin plot, would suggest that there's not much wrong with the ADSL connection, and you probably don't have much (if any) noise related packet loss - just bursts of excessive latency where the ping replies take too long to return (showing as red stripes on PingPlotter).

So back to my original theory that something on your network is uploading at approximately 1Mbps and swamping your outgoing connection. You now need to isolate your internet so that ONLY your laptop is connected for monitoring purposes.

Can you power off every device in your house that might be connecting to your internet. including all mobile phones, TVs, games consoles, etc.  so that ONLY your laptop remains connected ? - then see if the latency disappears,

If the latency is still there (with only your laptop), can you open your operating system's 'system monitor' graphs, and see whether the laptop's network port is transmitting anything ?

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[#5]

Yes I can try that, only my laptop is connected now to the hub and I am still getting the latency on pingplotter.

do you mean the resource monitor app?

I have that open and see the graphs but I do not know where to go from there to check if the network port is transmitting.