ADSL wont connect on newly installed telephone socket
Do you have a filtered face plate on the master socket?
It is likely it is coming through the master socket and that he has used a spare pair of wires to get back to the junction box and then connected that to the extension (at least that is what he should have done!).
It is likely it is coming through the master socket and that he has used a spare pair of wires to get back to the junction box and then connected that to the extension (at least that is what he should have done!).
Sounds like the engineer has broken several "rules of BT". 
I'd get him back to do it properly (NOT as Jelv suggests
) with a dedicated cable all the way from the new socket to the master.
I'd get him back to do it properly (NOT as Jelv suggests
) with a dedicated cable all the way from the new socket to the master.
What is actually wrong with doing it the way I suggested? That's what the engineer did for me and it works fine.
Trust me it's very wrong both from the point of interfering with BT equipment and for getting the best broadband. 
No doubt someone with more time than I have today will explain at length.
No doubt someone with more time than I have today will explain at length.
You are presuming that this was not a BT engineer, but that is not actually stated.
Logically using a spare pair of wires back to the junction box is no different to using any hard wired extension for broadband and although not optimal is not inherently worse.
Logically using a spare pair of wires back to the junction box is no different to using any hard wired extension for broadband and although not optimal is not inherently worse.
Hi bbrazil thanks for getting in touch,
If i'm understanding the situation correctly, you can use the phone no problems in all sockets and you can connect to broadband from all sockets except the newly install socket.
Can you confirm that you only have a single telephone line at the property? (i.e. all lines are linked to the same telephone number.)
Also i'd recommend you try your router in the engineers testing socket as pictured below:
This will validate that your line is working correctly and therefore correctly installed by the engineer. You can then work through connecting to each of your extensions sockets to trace where the issue lies. Bear in mind that with the master socket front plate removed all of your extensions will be disconnected and only the test socket will be live.
If i'm understanding the situation correctly, you can use the phone no problems in all sockets and you can connect to broadband from all sockets except the newly install socket.
Can you confirm that you only have a single telephone line at the property? (i.e. all lines are linked to the same telephone number.)
Also i'd recommend you try your router in the engineers testing socket as pictured below:
This will validate that your line is working correctly and therefore correctly installed by the engineer. You can then work through connecting to each of your extensions sockets to trace where the issue lies. Bear in mind that with the master socket front plate removed all of your extensions will be disconnected and only the test socket will be live.
That is exactly what he did. There was a considerable length of stripped cable which meant it wasn't that awkward.
Quote from: Alex Hi bbrazil thanks for getting in touch,
If i'm understanding the situation correctly, you can use the phone no problems in all sockets and you can connect to broadband from all sockets except the newly install socket.
Can you confirm that you only have a single telephone line at the property? (i.e. all lines are linked to the same telephone number.)
Also i'd recommend you try your router in the engineers testing socket as pictured below:
This will validate that your line is working correctly and therefore correctly installed by the engineer. You can then work through connecting to each of your extensions sockets to trace where the issue lies. Bear in mind that with the master socket front plate removed all of your extensions will be disconnected and only the test socket will be live.
Alex you need to add that when using the test socket he needs to check that the extension socket has stopped working. If the extension is still working it is wired incorrectly.
Quote from: bbrazil although he claims to be an experienced telephone engineer!
It sounds like he has years of experience of being useless!
If an extension still works when the faceplate is removed from the master socket the wiring is wrong. No ifs or buts, its wrong!
Quote what are the implications of having a master socket incorrectly wired?
Anything from cross-talk, bad interference, crappy broadband speeds/throughput/lots of errors on the line (= packet loss), to a totally non working service.
Amazingly theres been a few cases of "badly" wired up Master sockets in the last few weeks...
BT + Training = 
Quote If you can see any problems can you advise what needs to be done to rectify the problem
If the issue is BEHIND the test socket (e.g. you had to remove the faceplate to notice) its BT's problem, and BT need to sort it. (Altering anything beyond here, which causes an issue could result in a fine/cost incurred for repair work)
With that said, I'm sure someone who's done it before will probably give you some other advice (but id expect the best course of action is to get PN to kick BT (and probably best if they remove the lot and start over, with a brand spanking new* master socket)
* = new as in terms of set up and wired, rather than new kit 😛
Regards