Plusnet Sucks
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Plusnet Sucks
09-07-2011 2:41 PM
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jim:red All caps removed from title as per Forum rules mod:end
Re: Plusnet Sucks
09-07-2011 2:51 PM
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Re: Plusnet Sucks
09-07-2011 2:53 PM
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Re: Plusnet Sucks
09-07-2011 7:19 PM
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Quote from: oswalds My broadband has been dropping about 20+ a day since 1/4/11. After 7 BT engineers it turns out its a PPP issue with plusnet ...
Frankly, if it has taken 7 BT engineers to get this far it's obviously very hard to pinpoint the cause of your problems and all you have now is the latest theory. I don't think you will really know what your problem was until it has been rectified.
Re: Plusnet Sucks
09-07-2011 8:06 PM
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Every engineer has said it is a PPP fault with plusnet but plusnet keeps booking engineers which can NOT help. After 3 months still no further forward. Going to leave when i get my MAC CODE.
Re: Plusnet Sucks
09-07-2011 8:09 PM
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This is not Chit Chat
Re: Plusnet Sucks
09-07-2011 8:18 PM
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I fully sympathise with you on this. My experience of plusnets faults team is they have a very limited knowledge of how do deal with probelms. Anything that requires the slightest bit of expertise & the faults team become immediately out of their depth.
I will be on the phone to plusnet at 9am on Monday to get my MAC key as it is now clear to me unless you have a basic common fault plusnet are simply unable to fix it.
Re: Plusnet Sucks
09-07-2011 8:59 PM
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These guys guarantee to take on line problems and fix them!
Re: Plusnet Sucks
09-07-2011 9:22 PM
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Quote from: oswalds Every engineer has said it is a PPP fault with plusnet ...
So every Plusnet customer on your telephone exchange suffers the same fault, presumably? Or do all Plusnet customers have the same fault? I'm not an expert on PPP so maybe I'm completely wrong but I cannot see how a fault of this type could be specific to you.
Re: Plusnet Sucks
09-07-2011 10:21 PM
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jim:quote
Re: Plusnet Sucks
09-07-2011 10:50 PM
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If you're not just here to complain (in which case it's the wrong thread anyway) how about posting some hard facts, router stats etc.?
And if the engineers all think it's a PPP fault, what evidence & logic have they given you to back that up?
Re: Plusnet Sucks
10-07-2011 11:18 AM
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Quote from: oswalds Every engineer that has been out here has said i have a PPP fault. Don't think i said anything about anyone else or you
Oswalds, the point I was trying (but obviously failing) to make is:
either there is a fault that is specific to the equipment that serves you and you alone in which case it should be something that the BT engineers are capable of fixing
or it's some fault at the Plusnet end that affects only you
or it's a more widespread fault that affects every Plusnet customer on your telephone exchange at the very least.
I don't think anybody, yourself included, understands what the BT engineers meant by a "PPP fault" but what understanding I do have suggests to me that that is not something that could affect only you.
Re: Plusnet Sucks
10-07-2011 11:30 AM
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Re: Plusnet Sucks
10-07-2011 4:47 PM
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I captured the output of my Modem. On the Thomson TG585 v8 I am using "xdsl debug bitloadinginfo" It needs to be reasonably stable.
See: http://www.dougrice.plus.com/Erlangs/adsl_AppendixThomson.htm
On my Solwise 715, the noise on the bell wire meant that both ends could not maintain the "contract" they had worked out between themselves. The "contract" could nt be maintained and the connection dropped.
Could you capture any useful information about the PPP connection?
Doug
Re: Plusnet Sucks
10-07-2011 6:49 PM
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In answer to other questions if this is just affecting me i do not know this is the reason for this post to try and find out?
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