ADSL painfully slow after being away for a couple of months
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ADSL painfully slow after being away for a couple of months
20-12-2014 12:35 PM
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Had a similar fault to this before and it was able to be sorted in a few mins!
ADSL Link Downstream Upstream
Connection Speed 283 kbps 756 kbps
Line Attenuation 57.5 db 34.0 db
Noise Margin 7.3 db 6.2 db
Basically the connection used to be able to download at a 4-5mbits/s but now it's only able to download at 200kbps. When I posted about this previously an admin named "Linn K" was able to sort it, apparently the speed profile was set incorrectly! Would it be possible to check again for me?
Cheers
Re: ADSL painfully slow after being away for a couple of months
20-12-2014 1:10 PM
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I've just had a look into this for you.
It looks to be a different issue to last time.
The connection appears to be dropping in and out fairly frequently, that in turn has led to the reduced IP profile.
We'll need to investigate this as a fault for you in order to get that fixed. Please report that with us over at http://faults.plus.net as soon as you can.
Adam
Re: ADSL painfully slow after being away for a couple of months
20-12-2014 1:13 PM
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I doubt there is anything wrong with your profile. The synch speed is diabolical - DS is slower than US.
This has all the hall marks of a phone line fault.
Is there a dial tone?
Is the line noisy? Dial 17070 option 2.
Is the router plugged into the master socket?
Are there any extensions?
You can find the current profile settings by running the BTw speed test - further diagnostics and by looking here - https://portal.plus.net/my.html?action=data_transfer_speed - the "current speed" is the PN Profile.
...Adam posted first!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: ADSL painfully slow after being away for a couple of months
20-12-2014 1:36 PM
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Tried the 17070 quiet test, there was no noticeable noise and the router is in the mater socket (only one socket). I've raised a support ticket so will see what happens!
Cheers
Re: ADSL painfully slow after being away for a couple of months
22-12-2014 12:12 PM
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Re: ADSL painfully slow after being away for a couple of months
29-12-2014 2:15 PM
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