403 error https://bt.centercode.com from my Plusnet

[#1]

I signed up for a new line trial and was told to report faults found on the website https://bt.centercode.com

The new line trial was really good. 

However trying to log into the feedback site has been impossible as I get a 403 error.

https://bt.centercode.com - gets 403 Forbidden

https://centercode.com - gets to the from page

https://signin.centercode.com gets 403 Forbidden

If I try from my GiffGaff Smartphone I can get to the log in page. 

If I use Lynx from the CPANEL command line tool I can get to the login page.

Any ideas?

Back in 2010, the phonebook did not display the phone number when I looked up my phone number using my Plsunet broadband. I was told it was my fixed IP address. - 

212.56.108.219  | dougrice.plus.com

Any ideas?

[#2]

@doug1 When you say 'I signed up for a new line trial', what exactly do you mean? I am a little confused.

[#3]

I get this -

$ nslookup dougrice.plus.com

Non-authoritative answer:
Name:	dougrice.plus.com
Address: 212.56.108.219

So your IP address hasn't changed !.

.

[#4]

The trials people at BT asked if I wanted to take put in a "New Line Trial". 

Hoping I would get Digital Voice on the cheap, I signed up.

A really nice engineer came and fitted the line. so now I have two analogue phone lines to my house.

The Openreach one that Plusnet provide  and this new trial line. It works really well.

I was asked to sign into https://bt.centercode.com to provide feedback for the trial.

I get "403 Forbidden"

So I tried https://www.centercode.com/  and can get to the feedback site provider's home page.

When I try from my broadband at home I cannot as I get the "403 forbidden" 

Can you report what you get?

https://www.centercode.com/

https://bt.centercode.com/

https://signin.centercode.com/

I used nslookup to find the ip addresses above and tried the ip address directly.

I am trialling the new line, not the feedback site.

I said to the BT Trials contact I would try the Plusnet Forum to see if I could get some help.

Plusnet is part of BT and there may be a rule that prevents Plusnet getting to other bits of BT. 

I would really like Digital Voice from Plusnet.

best regards,

Doug

[#5]

The new line trial is for a new PSTN solution, for devices that cannot use a smart phone.

[#6]

Ah, OK.

Just out of interest, I can get to the login page on my internet connection, but I am not with PN any more, and am not routed via BT data centres as you are - looks like a routing issue.

[#7]

I have a BT Centercode trials account and can login just fine from my Plusnet connection.

[#8]

Thanks Jab1.  

If I could remeber my Trials login details, I could use my Mobile phone that is on Giff Gaff.

One reason for staying with Plusnet is they host my web site.  

[#9]

Do you have a fixed ip address? I have had mine from 2003 when I joined Plusnet

[#10]

Yep, its in the 80.229.... subnet

[#11]

Thanks, mine is 

Address: 212.56.108.219

It seems to have a vaild certificiate so I tried a tracert. 

C:\Users\dough>tracert bt.centercode.com

Tracing route to bt.centercode.com [35.84.247.93]

over a maximum of 30 hops:

1 5 ms 2 ms 2 ms dsldevice.lan [192.168.1.254]
2 32 ms 11 ms 9 ms 195.166.130.255
3 35 ms 12 ms 42 ms 213.120.163.8
4 28 ms 11 ms 10 ms 217.32.240.91
5 34 ms 13 ms 11 ms core2-hu0-8-0-5.southbank.ukcore.bt.net [195.99.127.186]
6 11 ms 34 ms 30 ms peer7-et-3-0-5.telehouse.ukcore.bt.net [109.159.252.188]
7 12 ms 33 ms 11 ms 166-49-214-194.gia.bt.net [166.49.214.194]
8 * * * Request timed out.
9 128 ms 11 ms 70 ms be2869.ccr42.lon13.atlas.cogentco.com [154.54.57.161]
10 130 ms 79 ms 79 ms be2490.ccr42.jfk02.atlas.cogentco.com [154.54.42.85]
11 111 ms 88 ms 90 ms be4986.ccr22.cle04.atlas.cogentco.com [154.54.162.169]
12 96 ms 95 ms 95 ms be2718.ccr42.ord01.atlas.cogentco.com [154.54.7.129]
13 211 ms 154 ms 106 ms be5068.ccr32.oma02.atlas.cogentco.com [154.54.166.73]
14 632 ms 114 ms 146 ms be4995.ccr22.den01.atlas.cogentco.com [154.54.165.213]
15 222 ms 205 ms 1031 ms be5456.ccr32.slc01.atlas.cogentco.com [154.54.45.166]
16 156 ms 142 ms 1002 ms be3110.ccr22.sfo01.atlas.cogentco.com [154.54.44.141]
17 393 ms 148 ms 138 ms be3670.ccr41.sjc03.atlas.cogentco.com [154.54.43.14]
18 332 ms 142 ms 316 ms 38.142.246.122
19 * * * Request timed out.
20 252 ms 146 ms

[#12]

This gets through to the feedback site provider's front page.

C:\Users\dough>tracert centercode.com

Tracing route to centercode.com [99.83.190.102]
over a maximum of 30 hops:

1 3 ms 6 ms 3 ms dsldevice.lan [192.168.1.254]
2 44 ms 61 ms 47 ms 195.166.130.255
3 30 ms 15 ms 25 ms 213.120.163.8
4 34 ms 12 ms 48 ms 217.32.240.93
5 33 ms 11 ms 23 ms 195.99.127.224
6 23 ms 11 ms 17 ms peer2-et-0-0-5.slough.ukcore.bt.net [109.159.252.126]
7 * * * Request timed out.

[#13]

and this one to signin.centercode.com that did not work gets 

C:\Users\dough>tracert signin.centercode.com

Tracing route to signin.centercode.com [35.161.201.235]
over a maximum of 30 hops:

1 34 ms 3 ms 3 ms dsldevice.lan [192.168.1.254]
2 64 ms 60 ms 23 ms 195.166.130.255
3 36 ms 10 ms 26 ms 213.120.163.20
4 19 ms 20 ms 12 ms 217.32.240.97
5 30 ms 11 ms 13 ms core2-hu0-17-0-1.southbank.ukcore.bt.net [195.99.127.188]
6 13 ms 11 ms 12 ms peer7-et-3-0-5.telehouse.ukcore.bt.net [109.159.252.188]
7 13 ms 29 ms 27 ms 166-49-214-194.gia.bt.net [166.49.214.194]
8 * * * Request timed out.
9 34 ms 11 ms 45 ms be2869.ccr42.lon13.atlas.cogentco.com [154.54.57.161]
10 99 ms 132 ms 89 ms be2490.ccr42.jfk02.atlas.cogentco.com [154.54.42.85]
11 276 ms 99 ms 103 ms be4986.ccr22.cle04.atlas.cogentco.com [154.54.162.169]
12 272 ms 96 ms 101 ms be2718.ccr42.ord01.atlas.cogentco.com [154.54.7.129]
13 160 ms 104 ms 107 ms be5068.ccr32.oma02.atlas.cogentco.com [154.54.166.73]
14 116 ms 155 ms 375 ms be4995.ccr22.den01.atlas.cogentco.com [154.54.165.213]
15 * 124 ms 124 ms be5456.ccr32.slc01.atlas.cogentco.com [154.54.45.166]
16 257 ms 138 ms 153 ms be3110.ccr22.sfo01.atlas.cogentco.com [154.54.44.141]
17 323 ms 164 ms 147 ms be3670.ccr41.sjc03.atlas.cogentco.com [154.54.43.14]
18 * * * Request timed out.
19 * * * Request timed out.

[#14]

---

@doug1 wrote:

I signed up for a new line trial and was told to report faults found on the website https://bt.centercode.com

The new line trial was really good. 

However trying to log into the feedback site has been impossible as I get a 403 error.

https://bt.centercode.com - gets 403 Forbidden

https://centercode.com - gets to the from page

https://signin.centercode.com gets 403 Forbidden

If I try from my GiffGaff Smartphone I can get to the log in page. 

If I use Lynx from the CPANEL command line tool I can get to the login page.

Any ideas?

I can immediately see all of those pages without problems, with my Plusnet BB service.

'It's' definitely happening again! (routing, secure login issues)

[#15]

Your tracert to bt.centercode.com is the same as mine.

Have you ever been able to login ? it looks like the site doesnt like the IP range that you're in. I wonder if that range is one of the old BT Americas range and the centercode site has VERY old geolocation data ?