*21CN ONLY* Do you think your PN profile is not updating as it should?

[#1]

Yes I am using an extension atm, but there isn't hardly any difference when I plug straight into the test socket which I had to use a couple of weeks ago with the fault testing. One thing of note us that I was getting speeds of 7.5-8mb when I had the no internet connectivity issue but the SNR on the router was 6db. Had no disconnects so can we try reducing the SNR?
Thanks Nokk
dick:quote

[#2]

Hi Nokk,
You won't see a difference when you plug into the test socket as the SNR won't go down. The thing is, the extension will probably be causing the noise, so it's not worth me resetting it while it's in there. If I reset it and it's not in the test socket or you move it out of the test socket afterwards the SNR may go back up. Once I initiate the reset it will start a 10 day training period, so you wouldn't be able to raise any performance issues during that time.
Jojo

[#3]

Changed to 21NC Monday morning (or before)
  ADSL Status Mode State Up Speed Down Speed SNR Margin Loop Att.
  ADSL2+(G.992.5) SHOWTIME 1157666 19715534 6 27
Plusnet.
Current line speed:
    7.15 Mb
Would be ever so grateful if you could give us a tweak.
Many thanks
Stu

[#4]

Quote from: Nokk

Yes I am using an extension atm, but there isn't hardly any difference when I plug straight into the test socket which I had to use a couple of weeks ago with the fault testing.

If you are talking about the results of a speed test you won't see any difference for a long time. One reason is as JoJo said that because of the high target noise margin you will be syncing a lot slower, the other reason is that it takes the system some hours to respond to higher sync speeds and raise your profile.
Extension leads are notorious for causing problems - they are usually designed for telephone handsets and are too poor quality for connecting broadband unless you are very close to the exchange and have a good strong signal when you can sometimes get away with it. If you could put your router by the master socket and instead run a long ethernet cable to where you need the connection that would much better. Alternatively use homeplugs which connect using your electricity ringmain. I'm using these.

[#5]

Hi Stu,
I have raised your profile to 17300 to allow for your new BT IP profile. This should take effect shortly.
Jojo

[#6]

Without wanting to appear too obsequious l am grateful for the fast response, this forum and general support offered by PlusNet.
Many thanks for your assistance JoJo.
Stu

[#7]

You're very welcome Stu, glad to have helped

[#8]

Hi Jojo
If I plug straight into the master socket is that,ok? Rather than the test socket.
Thanks
Nokk

[#9]

If there are other hardwired extensions using the front not the test socket inside is not acceptable. This is because the hardwired extensions are connected to the back of the removable part of the master socket and are therefore disconnected when you use the test socket. The point of using the test socket is to ascertain whether the problem is caused by the internal wiring (if it were and an engineer was called out and found that was the reason it would cost you £60).

[#10]

Hi Nokk,
I still wouldn't be comfortable resetting the SNR unless it's in the test socket, it could just set us back 10 days.
Jojo

[#11]

BT profile 9.04Mbps, PN profile still 8.6 after 50 hours (have had some different but stable BT IP profiles over the last 5 months but I don't think it's auto-updated more than once in that time - I guess that's not news any more though is it?!)  
Could someone reset the PN profile manually for me please?

[#12]

Hi JayG,
I have raised your profile to 9000 to allow for your new BT IP profile. This should take effect shortly.
Jojo

[#13]

It has!
Ta v muchly! 

[#14]

Hi Jojo
My BT profile has nudged up to 3.92 on Tuesday,  The PN is still at 3.6
Any chance of matching it ?
Cheers
Mfiles

[#15]

Hi mfiles,
I have raised your profile to 3900 to allow for your new BT IP profile. This should take effect shortly.
Jojo