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*21CN ONLY* Do you think your PN profile is not updating as it should?

Hingy
Hooked
Posts: 6
Registered: ‎18-05-2010

Re: *21CN ONLY* Do you think your PN profile is not updating as it should?

Hi Matt, thanks again. Got over 19Mbps now!!  Smiley
dfunked
Grafter
Posts: 196
Thanks: 6
Registered: ‎15-10-2011

Re: *21CN ONLY* Do you think your PN profile is not updating as it should?

Could someone please reduce my plusnet profile (never thought I'd see myself asking that! :()
It was incorrectly raised to 4500 in question 52239019 (that was my sync rate at the time, not ip profile)
It should be set to 4000 now by my calculations (my current sync is a little over 4600)
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: *21CN ONLY* Do you think your PN profile is not updating as it should?

Unless you have problems with some of your protocols hogging the bandwidth I would leave it alone - mine seems to be stuck at 4,300 which I am happy with.
worcswizzard
Grafter
Posts: 59
Registered: ‎05-03-2009

Re: *21CN ONLY* Do you think your PN profile is not updating as it should?

Hi JoJo (or Adam) would you be so kind as to give my profile a nudge. BT reports 12.39, plusnet 11.70.
Many thanks,
Rob
32110
Grafter
Posts: 147
Registered: ‎30-04-2009

Re: *21CN ONLY* Do you think your PN profile is not updating as it should?

Any update yet as to when underlying problem might be fixed?
Kingsgate15
Grafter
Posts: 25
Registered: ‎07-03-2012

Re: *21CN ONLY* Do you think your PN profile is not updating as it should?

Good Morning Jojo!
Thanks to all your hard work, have had a stable line over the weekend, with BT IP profile holding at 5.91 for a few days now, but Plusnet IP profile yet to catch up from yesterday's update to 5.1 from 4Mb where it had been stuck since sign-up.  Maybe later today?  Wink  Keith.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: *21CN ONLY* Do you think your PN profile is not updating as it should?

Hi worcswizzard,
I have raised your profile to 12300 to allow for your new BT IP profile. This should take effect shortly.
Jojo Smiley
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: *21CN ONLY* Do you think your PN profile is not updating as it should?

Hi 32110,
I'll look into that and post back here.
Jojo Smiley
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: *21CN ONLY* Do you think your PN profile is not updating as it should?

Hi Kingsgate15,
Your profile is already set at 5100.
Jojo Smiley
worcswizzard
Grafter
Posts: 59
Registered: ‎05-03-2009

Re: *21CN ONLY* Do you think your PN profile is not updating as it should?

Thanks JoJo Smiley
[Moderator's note by Jim (Oldjim)  a lot of blank lines removed ]
Nokk
Dabbler
Posts: 22
Thanks: 1
Registered: ‎08-12-2009

Re: *21CN ONLY* Do you think your PN profile is not updating as it should?

Hi Jojo
Would you mind taking a look at my line. Was switched over to 21CN but my line speed is the same as my 20CN speed. There was a problem when I was switched over and for a few days I lost internet connection but my sync was 7.5 - 8mb down and 1.1mb upload. Maybe I'm still on ADSL 1?
Current stats
4764 kbps download
445 kbps upload
Noise Margin 12db
Attenuation 43db
Thanks
billnotben
Community Veteran
Posts: 7,689
Thanks: 2,164
Fixes: 2
Registered: ‎23-09-2010

Re: *21CN ONLY* Do you think your PN profile is not updating as it should?

Quote from: Joanne
They have identified the issue and are initiating a fix for it. Sadly, it's not a simple one and will take a number of weeks to implement. I'll update here when we get an idea as to when it will be resolved.


Quote from: Joanne
I'll see if I can find out any more today.

The Antarctic day must be nearly over, any news yet?
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: *21CN ONLY* Do you think your PN profile is not updating as it should?

Hi guys. Still no definitive date yet. I'll let you know when I get any more information.
Jojo Smiley
Nokk
Dabbler
Posts: 22
Thanks: 1
Registered: ‎08-12-2009

Re: *21CN ONLY* Do you think your PN profile is not updating as it should?

Quote from: Nokk
Hi Jojo
Would you mind taking a look at my line. Was switched over to 21CN but my line speed is the same as my 20CN speed. There was a problem when I was switched over and for a few days I lost internet connection but my sync was 7.5 - 8mb down and 1.1mb upload. Maybe I'm still on ADSL 1?
Current stats
4764 kbps download
445 kbps upload
Noise Margin 12db
Attenuation 43db
Thanks

Hi Jojo
Are you able to look into the above for me pls. Thansk Nokk (Nokoni)
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: *21CN ONLY* Do you think your PN profile is not updating as it should?

Hi Nokk,
|Your target SNR is currently 15dB so that won't be helping. How is your connection set up. Are you using any extension cables/sockets? Do you have a test socket you can plug into?
Jojo Smiley