*21CN ONLY* Do you think your PN profile is not updating as it should?

[#1]

Don't worry tomxlisa, it's something that's attracted a considerable amount of comment here for some time now.

[#2]

Hopefully it will get sorted.

[#3]

Hi tomxlisa,
Please can you try and keep the posts regarding your disconnections to a single thread? It's really difficult to keep track of what's happening with posts all over the place like this.

[#4]

Hi Jojo,
PN profile seems stuck at the moment. My router has remained synced at 6259 kbps for almost up to 70 hours as at the time of posting this. PN profile still showing as 5.3 mb.
Maybe by the time this gets seen it will have updated. Oh well, can't be helped I guess.
Update: Hmm... Interesting, after +80 hours of constant PPP connection PN profile never changed. But then late last night the PPP dropped & reconnected (around 03:30 I believe) and just recently when I checked the PN profile, it has updated to 5.5 mb. I wonder whether you need to start a new PPP session to get the PN profile to update on time.

[#5]

Had another jump in sync over the weekend...
Sync: 19299 kbps / 1159 kbps
IP Profile for your line is - 17.03 Mbps
PN Profile - 15.9 Mb
Can someone update please?
cheers
Graham

[#6]

@RPMozley It may well take a reconnect to kick our systems into checking for a change. I'll try and confirm that this afternoon for you.
@GrahamC Duly changed to 17000, hope that sorts things for you.

[#7]

Thanks Matt
Checked and working fine 

[#8]

Hi
    I have a sync speed of 19069 kbps download for well over 4 days now ,i have done a speed test this morning with the bt speedtest  site and they have my ip profile at 16.82 mbps.My Plusnet one is 14.8,could you please match my profile with the BT one
                                                                                                      florid

[#9]

What about the poor poster above 

[#10]

Hi florid,
Sorry for the delay, I've just tweaked your profile on our side to 16800 to match the current downstream rate for you.

[#11]

Line 'upgraded'    to 21CN a couple of days ago, and current sync is 3600. BT Speedtest correctly reports profile of 3180.
However, PN profile is still at 4000, as it has been for a few months, when at various times it should have been 3500, 4000 or 4500.
Username can be gleaned from Service Notice #132115544.

[#12]

Hi, my BT Profile is 5.49 Mbps and has been for nearly 9 days.  Plusnet profile remains at 4.2 Mbps so definately not updating as it should, so could you please update?  Thanks.
Off topic but while I'm here, could you please uncap my upload speed? Many thanks. 
Now that I have a very stable connection after all my initial woes, I may even upgrade to Extra! 

[#13]

Quote from: Matt

Hi florid, Sorry for the delay, I've just tweaked your profile on our side to 16800 to match the current downstream rate for you.

Thanks Matt profile now correct
                                                          florid

[#14]

Hi Kingsgate15,
I've changed that to 5400 for you now, you should see the effect shortly.
Jojo

[#15]

Hi JoJo
Can you give the profile another bump please?
Sync'd at 21243 kbps with a BT profile of 18.74 Mbps, current PN Profile 17 Mbps
I noticed this thread was started back in January, will there be any resolution to this Profile issue? Have you had any feedback from BT?
cheers
Graham