*21CN ONLY* Do you think your PN profile is not updating as it should?
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2013 7:02 AM
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Quote from: chrispurvey The way the information is generated to the delta reports has been adjusted, although currently any changes under 256kbps will not be reported to us as it stands, this is just to manage volume while we see if there is any initial difference.
Could I ask for further clarification on this point? Do you really mean that BT will not be providing a Delta report for changes less than 256kbps or just that you won't be downloading and processing such reports?
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2013 7:21 AM
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I'm also confused about the sub 256kbps changes. Do you mean these will never be processed or will just not be processed as promptly? What about the poorest members of our society - those on very long lines who struggle to get 1000kbps?
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2013 8:30 AM
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2013 8:37 AM
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2013 8:43 AM
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2013 9:26 AM
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Quote from: Anotherone Could I ask for further clarification on this point? Do you really mean that BT will not be providing a Delta report for changes less than 256kbps or just that you won't be downloading and processing such reports?
The delta reports are not generating any reports when the change in sync speed is under 256kbps, we download every report they provide.
This is the way it has initially been filtered and may be tweaked to a smaller amount later down the line depending on volumes and the benefit of having the threshold lower.
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2013 9:38 AM
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2013 9:41 AM
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2013 9:55 AM
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This is something that will be reviewed once we see if the initial changes have been successful.
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2013 10:02 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2013 10:09 AM
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2013 10:23 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2013 10:38 AM
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@chrispurvey
Whilst I could accept Plusnet not processing the smaller changes whilst you "optimise" your scripts, BT not providing the data is totally unacceptable for the reasons already stated by the other posters.
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2013 10:58 AM
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BT not providing the data in the data feed, is I suggest the very reason that a dynamic enquiry of what it is currently (avoiding the need to do a speed test) is so desirable. Indeed if it is technically achievable, it might provide a route for PN to 'pull' the data (for updating the PN profile) rather than waiting on a defective 'push' of the data from BT if / when they decide to send it.
I somewhat recall (but do not remember the detail) that there have been discussions (I think you contributed to these) on other ways of handling this issue; is it time to reconsider those alternatives?
Cheers,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2013 11:15 AM
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