21CN Network Problems - 06/04/09
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21CN Network Problems - 06/04/09
06-04-2009 11:30 AM
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Plusnet have posted a Service Status here.
The 21CN Maintenance page here also has the following information:
Quote Serious Incident Briefing
Serious cable damage incident in East London
Issue No. 1 Issued on: 05/04/2009
Reason For SI (SI Criteria): Serious cable damage incident in East London
This briefing on a cable damage incident in East London is for all Communications Providers.
Openreach can confirm that, following significant damage, by a third party, to cables in a deep underground tunnel on the afternoon of Saturday 4th April, a large number of end users in parts of East London are currently experiencing a loss of service.
A third party contractor has caused significant damage to one of our deep underground tunnels resulting in the loss of service to a large number of end users in parts of East London.
Due to the nature of the damage, which happened 32 meters below street level, and the restricted access to the site, it is not possible at this stage to provide an exact timeframe as to when service will be restored to all customers.
Because of the severity of the damage, the tunnel is completely blocked and to restore the cables they will need to be brought up to the surface either side of the tunnel and then routed over land through existing and new duct. The new duct is being built today as we gain permission to close roads and do the necessary work.
As a consequence of this large scale operation it may be some days before we see all services fully restored.
Openreach engineers are working extremely hard to resolve this situation and we have already successfully restored service to a number or affected end users in the early hours of Sunday morning using alternative methods of connection.
We would like to apologise to all impacted customers.
Further updates will be sent as the situation changes
Plusnet have also raised a P1 Priority problem here
Please note that it appears that 21CN ADSL2+ triallists will likely be affected, with the main symptom being lower than usual speeds. Plusnet will update as more information becomes available.
B.
Re: 21CN Network Problems - 06/04/09
07-04-2009 12:08 PM
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Re: 21CN Network Problems - 06/04/09
07-04-2009 12:10 PM
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Re: 21CN Network Problems - 06/04/09
07-04-2009 12:17 PM
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Does this mean that all scheduled moves onto the trial are on hold until the situation is resolved?
Re: 21CN Network Problems - 06/04/09
07-04-2009 12:21 PM
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My parents are in the Isle of Wight for the week and Barry didn't mind his order completing. Hopefully the problems will be fixed soon - we'll see what BTs next update is.
Re: 21CN Network Problems - 06/04/09
07-04-2009 1:13 PM
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Quote from: Jameseh The only orders that I'm aware of are Barry's and my parents.
and mine, surely
Quote Question topic: Your Question | ID: 28383087 Open
'He who works miracles' Training/Comms 11:27am, Thursday 2nd April 2009
Dear Mr <me>,
This is to confirm your order to move to ADSL2+ is progressing fine. It is due for completion on: April 9th.
Our Reference:1-3899899295
Kind regards,
'He who works miracles'
Re: 21CN Network Problems - 06/04/09
07-04-2009 1:19 PM
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Re: 21CN Network Problems - 06/04/09
07-04-2009 3:03 PM
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Re: 21CN Network Problems - 06/04/09
07-04-2009 3:12 PM
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Are you able to get to this page?
http://usertools.plus.net/status/email.php
If so, you can request that we send you email copies of servicestatus notifications like the one that we've only recently posted.
We'll update it once we have further news.
Re: 21CN Network Problems - 06/04/09
07-04-2009 3:52 PM
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if the 8th was not an auto thing and based on standard adsl provisioning.
if it is tomorrow i am still happy for it to go ahead
Re: 21CN Network Problems - 06/04/09
07-04-2009 3:54 PM
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It's not dropped for over 4 hours, he's syncing at 16Mbps and I'm pinging him at 16ms, so it appears to be fine.
Re: 21CN Network Problems - 06/04/09
07-04-2009 4:06 PM
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Re: 21CN Network Problems - 06/04/09
07-04-2009 4:07 PM
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Quote from: Jameseh I've checked Barry's new service today.
It's not dropped for over 4 hours, he's syncing at 16Mbps and I'm pinging him at 16ms, so it appears to be fine.
hmm, is that all? i was expecting better
/dodge
B.
Re: 21CN Network Problems - 06/04/09
07-04-2009 4:18 PM
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jameseh i take it the 8th is right then. as it looks a very manual ticket i didn't know if the date was right
Re: 21CN Network Problems - 06/04/09
07-04-2009 4:19 PM
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Yours completes tomorrow.
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- Re: 21CN Network Problems - 06/04/09