This page will be used to record planned maintenance and major service announcements on the 21CN platform. We will update this as and when we receive notification of new announcements from BT or perform any work ourselves.

Upcoming BT Planned Maintenance

BT PEW Reference No: PW095239

Planned duration details:

Planned start: 06/05/2009 00:01

Planned finish: 06/05/2009 06:00

Customer Impact Statement:
A statement and impact to your services for the work being undertaken is shown here:The Planned Engineering Work is required on the Broadband Nodes within the (GLASGOW TELEPHONE HSE) region that support EU’s nationwide for completion of cable diversion. There will be (One) service outage to End-Users of approximately (1) minutes (for each outage or total) within this period. This outage( will occur during the outage window of (00:1-06:00) within this PEW Window.

BT PEW Reference No: PW098142

Planned duration details:

Planned start: 26/05/2009 00:00

Planned finish: 26/05/2009 06:30

Customer Impact Statement:
A statement and impact to your services for the work being undertaken is shown here:The Planned Engineering Work is required on the Broadband Nodes within the (WOLVERHAMPTON ) region that support EU’s nationwide for completion of (Configuration Change). There will be (One) service outage to End-Users of approximately (30) minutes (for each outage or total) within this period. This outage) will occur during the outage window of (00:01-06:00) within this PEW Window.

BT PEW Reference No: PW098196

Planned duration details:

Planned start: 29/05/2009 00:00

Planned finish: 29/05/2009 06:30

Customer Impact Statement:
A statement and impact to your services for the work being undertaken is shown here:The Planned Engineering Work is required on the Broadband Nodes within the (WOLVERHAMPTON CENTRAL) region that support EU’s nationwide for completion of (Configuration Change). There will be (One)service outage to End-Users of approximately 30 minutes (for each outage or total) within this period. This outage will occur during the outage window of (00:01-06:30) within this PEW Window.

BT PEW Reference No: PW098173

Planned duration details:

Planned start: 28/05/2009 00:00

Planned finish: 28/05/2009 06:30

Customer Impact Statement:
A statement and impact to your services for the work being undertaken is shown here:The Planned Engineering Work is required on the Broadband Nodes within the (WOLVERHAMPTON CENTRAL) region that support EU’s nationwide for completion of (Configuration Change). There will be (One) service outage to End-Users of approximately (30) minutes (for each outage or total) within this period. This outage will occur during the outage window of (00:01-06:30) within this PEW Window.

BT PEW Reference No: PW098172

Planned duration details:

Planned start: 27/05/2009 00:00

Planned finish: 27/05/2009 06:30

Customer Impact Statement:
A statement and impact to your services for the work being undertaken is shown here:The Planned Engineering Work is required on the Broadband Nodes within the WOLVERHAMPTON CENTRAL region that support EU’s nationwide for completion of (Configuration Changet). There will be (One) service outage( to End-Users of approximately (30) minutes (for each outage or total) within this period. This outage(s) will occur during the outage window of (00:1-06:30) within this PEW Window.

BT PEW Reference No: PW099657

Planned duration details:

Planned start: 03/06/2009 00:00

Planned finish: 03/06/2009 06:30

Customer Impact Statement:
A statement and impact to your services for the work being undertaken is shown here:The Planned Engineering Work is required on the Broadband Nodes within the (LONDON COLINDALE) region that support EU’s nationwide for completion of (Configuration Change). There will be (One) service outage to End-Users of approximately (30) minutes (for each outage or total) within this period. This outage(s) will occur during the outage window of (00:01-06:30) within this PEW Window.

BT PEW Reference No: PW099648

Planned duration details:

Planned start: 02/06/2009 00:00

Planned finish: 02/06/2009 06:30

Customer Impact Statement:
A statement and impact to your services for the work being undertaken is shown here:The Planned Engineering Work is required on the Broadband Nodes within the (LONDON COLINDALE ) region that support EU’s nationwide for completion of (Configuration Change). There will be (One) service outage to End-Users of approximately (30) minutes (for each outage or total) within this period. This outage will occur during the outage window of (00:01-06:30) within this PEW Window.

BT PEW Reference No: PW098082

Planned duration details:

Planned start: 19/05/2009 00:00

Planned finish: 19/05/2009 06:30

Customer Impact Statement:
A statement and impact to your services for the work being undertaken is shown here:The Planned Engineering Work is required on the Broadband Nodes within the LONDON STEPNEY GREEN region that support EU’s nationwide for completion of (Configuration Change). There will be (One) service outage(s) to End-Users of approximately (30) minutes (for each outage or total) within this period. This outage(s) will occur during the outage window of (00:01-06:30) within this PEW Window.

BT PEW Reference No: PW099728

Planned duration details:

Planned start: 05/06/2009 00:00

Planned finish: 05/06/2009 06:30

Customer Impact Statement:
A statement and impact to your services for the work being undertaken is shown here:The Planned Engineering Work is required on the Broadband Nodes within the (LONDON COLINDALE) region that support EU’s nationwide for completion of (Configuration Change). There will be (One) service outage to End-Users of approximately (30) minutes (for each outage or total) within this period. This outage will occur during the outage window of (00:01-06:30) within this PEW Window.

Recent BT Planned Maintenance

BT PEW Reference No: PW093794

Planned start: 07/04/2009 00:00

Planned finish: 07/04/2009 06:30

Customer Impact Statement:
A statement and impact to your services for the work being undertaken is shown here:

Exchanges affected

BIRMINGHAM

BT PEW Reference No: PW095239

Planned start: 08/04/2009 00:01

Planned finish: 08/04/2009 06:00

Customer Impact Statement:
A statement and impact to your services for the work being undertaken is shown here:

Exchanges affected

GLASGOW TELEPHONE HSE

BT PEW Reference No: PW094679

Planned start: 16/04/2009 00:00

Planned finish: 16/04/2009 06:30

Customer Impact Statement:
A statement and impact to your services for the work being undertaken is shown here:

Exchanges affected

BIRMINGHAM

BT PEW Reference No: PW093794 Planned start: 21/04/2009 00:00

Planned finish: 21/04/2009 06:30

Customer Impact Statement:
A statement and impact to your services for the work being undertaken is shown here:Exchanges affected

BIRMINGHAM TH 001-008 – CORE NODE

BT PEW Reference No: PW094679

Planned start: 21/04/2009 00:00

Planned finish: 21/04/2009 06:30

Customer Impact Statement:
A statement and impact to your services for the work being undertaken is shown here:Exchanges affected

BIRMINGHAM TH 002-014 – CORE NODE

BT PEW Reference No: PW090869

Planned start: 16/02/2009 01:00:00

Planned finish: 16/02/2009 05:59:00

End User Impact Statement: The end user will experience downtime of up to 180 mins due to a software upgrade

Exchanges affected

GUILDFORD 21CN METRO AREA

BT PEW Reference No: PW090515

Planned start: 11/02/2009 01:00:00

Planned finish: 11/02/2009 05:59:00

End User Impact Statement: The end user will experience downtime of up to 180 mins due to a software upgrade

Exchanges affected

LONDON COLINDALE N W SSC 002-0

BT PEW Reference No: PW090870

Planned start: 17/02/2009 01:00:00

Planned finish: 17/02/2009 05:59:00

End User Impact Statement: The end user will experience downtime of up to 180 mins due to a software upgrade

Exchanges affected

WOLVERHAMPTON CENTRAL 003-003 – METRO

BT PEW Reference No: PW091043

Planned start: 18/02/2009 01:00:00

Planned finish: 18/02/2009 05:59:00

End User Impact Statement: The end user will experience downtime of up to 180 mins due to a software upgrade

Exchanges affected

NOTTINGHAM SHERIFF 006-002 21CN

BT PEW Reference No: PW089832

Planned start: 19/02/2009 02:00:00

Planned finish: 19/02/2009 05:59:00

End User Impact Statement: The end user will experience downtime of up to 180 mins due to a software upgrade

Exchanges affected

LONDON SOUTHBANK RS 001-002 M

BT PEW Reference No: PW090003

Planned start: 03/02/2009 02:00:00

Planned finish: 03/02/2009 05:59:00

End User Impact Statement: The end user will experience downtime of up to 180 mins due to a software upgrade

Exchanges affected

LONDON STEPNEY GREEN

Note: This maintenance work may affect all 21CN customers as our host link terminates at this exchange.

BT PEW Reference No: PW090005

Planned start: 04/02/2009 02:00:00

Planned finish: 04/02/2009 05:59:00

End User Impact Statement: The end user will experience downtime of up to 180 mins due to a software upgrade

Exchanges affected

NEWCASTLE UPON TYNE METRO NODE AREA

BT PEW Reference No: PW090007

Planned start: 05/02/2009 01:00:00

Planned finish: 05/02/2009 05:59:00

End User Impact Statement: The end user will experience downtime of up to 180 mins due to a software upgrade

Exchanges affected

DERBY 001-006 CORE NODE

BT PEW Reference No: PW093678

Planned duration details:

Planned start: 24/03/2009 00:00

Planned finish: 24/03/2009 06:30

Customer Impact Statement:
A statement and impact to your services for the work being undertaken is shown here:

The Planned Engineering Work withing the Birmingham area/exchange is required for completion of a configuration change. There will be a service outage to End-Users of up to (30) minutes within this period. This outage will occur during the outage window of (00:01-06:30) within this PEW Window.

Upcoming Plusnet Planned Maintenance

No upcoming maintenance

Recent Plusnet Planned Maintenance

5th February 2009 – The 21CN bandwidth has been increased and the new capacity is available immediately to all customers on the 21CN network.

13th March 2009  – The 21CN bandwidth has been increased and the new capacity is available immediately to all customers on the 21CN network.

19th March 2009  – The 21CN bandwidth has been increased and the new capacity is available immediately to all customers on the 21CN network.

8th April 2009 – The 21CN bandwidth has been increased and the new capacity is available immediately to all customers on the 21CN network.

8th May 2009 –   The 21CN bandwidth has been increased and the new capacity is available immediately to all customers on the 21CN network.

7th July 2009 – The 21CN bandwidth has been increased and the new capacity is available immediately to all customers on the 21CN network.

Major Service Outages

Problem 56389 QoS on 21CN doesn’t seem to be working – We are currently investigating reports of poor performance on our 21CN network during peak times. This is having a noticeable effect on gaming, high priority Internet applications and ping times. More details can be found in our forum and on our Service Status pages.