135kb profile :(
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- Re: 135kb profile :(
135kb profile :(
08-03-2011 9:05 AM
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I know that normally you wait for BT to push it back up but this never seems to happen for me even with an increase as large as this one
I normally wait a few days only to have to get the faults team to look at it anyway (stuck profile)
Is it possible to open a fault ticket for stuck profile & if by chance it does increase before Plusnet faults team get to it I will close the ticket
At least this way I won't have to wait so long if it doesn't return to 16mb by itself
Thanks
Sam
Re: 135kb profile :(
08-03-2011 9:25 AM
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Re: 135kb profile :(
08-03-2011 9:47 AM
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Re: 135kb profile :(
08-03-2011 10:45 AM
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Just rectified that for you. If you're not seeing the difference, try rebooting and let me know how you get on.
Jojo
Re: 135kb profile :(
08-03-2011 11:05 AM
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I'm confused, I thought it was my BT Ip profile that was the problem?
I just did the first part of a BT speed test & it says my IP Profile is still 135kb.
Do you mean restart my router or pc?
Thanks
Sam
Re: 135kb profile :(
08-03-2011 12:07 PM
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Re: 135kb profile :(
08-03-2011 12:15 PM
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No luck though
Still stuck at 135kb
Re: 135kb profile :(
08-03-2011 3:35 PM
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Re: 135kb profile :(
08-03-2011 3:56 PM
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Not at the moment but hopefully soon.
Jojo
Re: 135kb profile :(
09-03-2011 9:19 AM
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My IP Profile is now 15mb
Did you fix it or did it go back by itself?
I thought it was down to BT to change their IP Profile & Plusnet could only get them to move on it if the profile became 'stuck'
Has something changed that now enables you to change their profile?
Thanks
Sam
Re: 135kb profile :(
09-03-2011 10:22 AM
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We can't change profiles, we have to request that, but when I ran diagnostics it showed a failure on one of the tests which I was able to rectify. It doesn't always take effect straight away but I can only assume when it had cleared through their systems you then seen the difference.
Jojo
Re: 135kb profile :(
09-03-2011 10:44 AM
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Re: 135kb profile :(
09-03-2011 11:43 AM
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