technicolor tg582n router update
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- Re: technicolor tg582n router update
technicolor tg582n router update
21-02-2016 11:48 PM
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Is it possible to have this update applied for me, or do I need to apply it myself?
Re: technicolor tg582n router update
22-02-2016 12:02 AM
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Can you post the full DSL stats using the link in my sig, also your Current Line speed (Login required) - but don't post the phone number!
Whilst you are logged into the 582n, tell us what the firmware version is.
Re: technicolor tg582n router update
22-02-2016 9:30 AM
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DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 443 / 4,119
Data Transferred (Sent/Received) [MB/GB]: 980.92 / 5.04
Output Power (Up/Down) [dBm]: 12.6 / 0.0
Line Attenuation (Up/Down) [dB]: 24.6 / 38.0
SN Margin (Up/Down) [dB]: 24.9 / 15.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 102 / 0
Loss of Signal (Local/Remote): 12 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 3,560 / 29
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 40 / 1,699
HEC Errors (Up/Down): 22 / 13,739
Estimated line speed:
12Mb (This may vary between 7Mb and 17Mb) - Checked on 2016-02-09 16:49:15
Current line speed:
3.6 Mb
Software Release: 10.2.2.B
Re: technicolor tg582n router update
22-02-2016 12:24 PM
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As far as the stats go, ooops. Problems here, we need to find out why. Your downstream Target SNRM (nosie margin) looks as though it's 15dB which will be the reason your sync speed (and hence IP Profile and so Current Line Speed) and throughput speed are low.
You have had 12 losses of sync (LoS - loss of signal) since you last powered up or rebooted the 582n, so you probably have a lot of noise or interference present, so it's likely that this is the reason that the automatic exchange Dynamic Line Management has pushed up your Target SNRM with the consequence of slower speeds.
Let's start with the basics.
Can you hear any audible noise on the line, or have any problems with incoming or outgoing calls? - Use the Quiet Line Test 17070 option 2 if need be.
Have you noticed whether the sync drops - Broadband light on the 582n flashes when you get an incoming call - the phone ringing, or at pick up?
Do you have a Master Socket similar to the one on the left?
Do you have any extension phone sockets or any extension phone/modem leads, and what is normally plugged in where?
Do all your Microfilters look similar to this? Do you have a spare filter?
Is everything that's plugged in connected via a filter? - eg. a Sky box, Fax machine etc.
Re: technicolor tg582n router update
22-02-2016 4:50 PM
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I have a space filter, should I try using that and see if it solves the problem?
Re: technicolor tg582n router update
22-02-2016 6:43 PM
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The best method of changing anything that involves a loss of sync is to power down the modem/router first, then after about a minute you can disconnect it from the line and swap whatever you need to swap. It's also wise to log into the modem/router and click Disconnect to drop the PPP Internet session first before powering off. This helps prevent the possibility of a stale session which doesn't die immediately - it's not a huge risk but good practise.
Before connecting up again, plug your phone directly into the Test Socket and check again for noise. Then reconnect everything with the spare filter.
Leave the modem/router off for about 10-15 minutes before powering up again.
Do a further check for line noise. You might have to repeat Quiet LIne Tests to catch the line noisy again. Post how you get on with the checks.
Re: technicolor tg582n router update
25-02-2016 1:15 PM
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Cheers!
Re: technicolor tg582n router update
25-02-2016 4:01 PM
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Re: technicolor tg582n router update
25-02-2016 11:37 PM
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You should also apply the WANDownSpoofing fix. Perhaps Jamie ought to apply it as well to minimise the likelihood of ongoing DNS issues.
If you are both familiar with Telnet - which you may need to activate first - then you telnet into the TG582n as follows -
Open a cmd window and then type the following
Telnet 192.168.1.254
when prompted for the username it's admin (all lower case) then the password which is the serial number beginning CP...
At the telnet prompt, type
dns server config WANDownSpoofing = disabled
saveall
dns server debug spoof clear
dns server debug spoof list
exit
The last two dns commands are to clear and check the cache is clear of spoofed addresses.
If you aren't familiar with Telnet and need more advice, please ask.
Re: technicolor tg582n router update
26-02-2016 2:39 AM
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The firmware update tool worked fine too, on Windows 10 and setting the two exe files (setup.exe and menu.exe) to Win XP SP3 Compatibility Mode. The only thing that didn't work, for some reason, was the restoring of the existing router's configuration, which means that after the update, the router was factory-reset - not a big deal anyway.
Re: technicolor tg582n router update
26-02-2016 5:47 AM
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Re: technicolor tg582n router update
26-02-2016 5:54 AM
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Re: technicolor tg582n router update
04-03-2016 2:25 PM
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What can I do to fix this situation, because it's becoming almost unusable.
Re: technicolor tg582n router update
04-03-2016 2:42 PM
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https://portal.plus.net/my-account/tools/phone-troubleshooter/
(You'll need to be logged into the Member Centre first)
If there's a fault found, the troubleshooter will raise it directly to our suppliers. If there's no fault, I'd advise to try plugging your phone and router into the test socket (found behind the master phone socket). If the problem still persists, then you'll need to contact us by phone to arrange an engineer visit.
Hope this helps
If this post resolved your issue, please click the 'This fixed my problem' button
Re: technicolor tg582n router update
04-03-2016 7:15 PM
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If your stats are pretty much the same reply #2, then on the assumption that you have an NTE5a etc (clicking the links in the questions will guide you), remove the lower front plate by undoing the two screws, and plug a phone (preferably corded) directly into the test socket and do the Quiet Line Test 17070 option 2 as previously mentioned. If you are hearing noises, plug a filter into the test socket and reconnect the TG582n and phone and then complete the troubleshooter in the link given by Anoush.
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