painfully slow internet
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- Re: painfully slow internet
painfully slow internet
04-12-2008 11:16 AM
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ive tried plugging into different sockets and have also ran the plusnet fault checker.
currently when i click on here https://portal.plus.net/my.html?action=data_transfer_speed it saysthat my current line speed is 250.
whats going on?by connection is the gaming package and i cant play on-line with these speeds.
any help would be appreciated.
Re: painfully slow internet
04-12-2008 11:21 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: painfully slow internet
04-12-2008 11:25 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: painfully slow internet
04-12-2008 11:35 AM
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also ive got 2 d-link modems and ive tried both,will try different filters.
this is the results of the btspeedtester
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 225 kbps
This test was not conclusive and further testing is required.
Please wait whilst you are redirected to undertake a second test.
Re: painfully slow internet
04-12-2008 11:40 AM
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Sounds like your IP Profile has recently gone up but our systems haven't caught up yet.
Try a reboot in about 5 minutes and it should be much better.
Re: painfully slow internet
04-12-2008 11:43 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: painfully slow internet
04-12-2008 11:50 AM
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thankyou.
Re: painfully slow internet
07-08-2009 10:26 PM
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when i use this speed tester http://www.mybroadbandspeed.co.uk/ ; it says my speed is 481kbps hope this can be sorted has its no good for online gaming.
Re: painfully slow internet
07-08-2009 10:40 PM
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If it also says you have an IPprofile of 500kbps you have a major problem with your wiring or connection.
Assuming it does the first thing to check is if you have anything connected to the telephone wiring which isn't filtered such as a Sky Box or a monitored alarm system.
If you have non of these then you will need to connect to the test socket as this picture and see if the drops in speed continue.
If, however, the BT Speedtester says your IPprofile is 7150kbps you should raise a ticket asking for the last few automated BT reports of IPprofile with dates and values
Re: painfully slow internet
07-08-2009 10:43 PM
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Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6656 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 500 kbps
If you wish to discuss these results please contact your ISP.
Actual IP throughput achieved during the test was - 375 kbps
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
this test was done through the test socket and i havent changed anything with my system ever.
ive had similar problems to this before and Jameseh normally does something although i havent a clue what.
Re: painfully slow internet
07-08-2009 10:49 PM
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A few questions
Have you been connected to the test socket continuously for the last few days or did you just connect to it.
If you have been connected to the test socket and the profile droped it is either a duff filter or a line fault.
If, however, you were connected to your normal sockets the odds are it is an internal wiring fault or something isn't filtered.
Can you keep using the test socket for a while and see if the problem goes away.
Note - when James fixed it he gave the Plusnet system a kick to update it to the latest IPprofile - as that is still very low that won't help this time. It does however indicate that you are getting frequent or occasional massive drops in sync speed and this is what needs to be sorted out.
Re: painfully slow internet
07-08-2009 10:55 PM
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i havent changed my system but i do have work men in the house at the minute and lots of dust,ive had a fault ever since i came to plusnet where i would lose connection occasionally,mostly when the phone rings,and even worse since i got a dect phone in may.the only way i ge
it back my connection is by resetting my modem.
i have run routerstatslite so i have seen first hand that my line drops when using the phone.
hope this info helps.
Re: painfully slow internet
08-08-2009 12:52 AM
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Re: painfully slow internet
08-08-2009 9:07 AM
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Before doing that does the quiet line test 17070 option 2 have any noise with and without the router connected
Re: painfully slow internet
08-08-2009 11:13 AM
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