Work Laptop Disconnects Router
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Work Laptop Disconnects Router
01-03-2016 8:59 AM
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My broadband is generally OK with a download speed of 11mbps. I've been a Plusnet (Force 9!!!) customer since 1998 and have always been happy.
However I have recently moved jobs and been provided with a new laptop by my company. I am working at home and when I connect my Cisco VPN, this seems to knock off my broadband connection.
When VPN is not connected the connection stays up.
Called support and they say there are no problems on the line, but have done things such as increase SNR and "turned on interleaving".
I have done a little bit of digging regarding connection issues and VPN and one thing suggested is to check the Broadband Firewall settings. I have logged onto the Portal and mine is turned OFF.
With my previous company, my works laptop had certificate based authentication and there was never a problem. Here I am using Cisco VPN with an RSA token, and this seems to be what is causing the problems.
The support rep didn't seem to want to investigate the VPN angle when I mentioned it, so any help appreciated.
Cheers, Paul
Re: VPN knocking Broadband connection off?
01-03-2016 9:14 AM
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Welcome to the Forums.
What you are getting is a side effect of the Cisco VPN software you are using. It's done to isolate your PC from the outside world and to protect the LAN you are now part of.
Re: VPN knocking Broadband connection off?
01-03-2016 9:22 AM
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dick:quote
Re: VPN knocking Broadband connection off?
01-03-2016 9:58 AM
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Re: VPN knocking Broadband connection off?
01-03-2016 10:07 AM
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Then seems to go through that cycle until I power off my works laptop then it's all OK.
Power work laptop back on and it's all OK until I connect VPN and then problems start again.
dick:quote
Re: VPN knocking Broadband connection off?
01-03-2016 10:15 AM
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Re: VPN knocking Broadband connection off?
01-03-2016 10:23 AM
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My work laptop has been connected to broadband without VPN for well over an hour now and it's been stable.
I am just going to connect to VPN again and will see what happens…. Keep 'em peeled.
dick:quote
Re: VPN knocking Broadband connection off?
01-03-2016 10:30 AM
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[Note - You'll incur the wrath of the moderators by quoting each post when you reply by the way... ]
Re: VPN knocking Broadband connection off?
01-03-2016 10:38 AM
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How do I fix this bug?
Re: VPN knocking Broadband connection off?
01-03-2016 10:58 AM
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Re: VPN knocking Broadband connection off?
01-03-2016 11:20 AM
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Re: VPN knocking Broadband connection off?
01-03-2016 2:28 PM
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I've done this and so far the Broadband connection has stayed up.
Not sure why this is.
Is it because I am technically bypassing the Thomson router? (Even though the iPhone is actually connected to the router)?
Re: VPN knocking Broadband connection off?
01-03-2016 3:06 PM
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Re: VPN knocking Broadband connection off?
02-03-2016 8:13 AM
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I noticed actually that my Plusnet Firewall is set to OFF, but guidance suggests in the case of VPN issues to change it from HIGH to LOW. No mention of OFF.
Presumably if it's OFF then it's not interfering with the VPN?
mav:quote
Re: VPN knocking Broadband connection off?
02-03-2016 8:23 AM
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