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Now on ADSL2+ but speed below 2.5mbps - Reset?

fmaker
Newbie
Posts: 1
Registered: 14-03-2016

Now on ADSL2+ but speed below 2.5mbps - Reset?

Hello, Looks like BT have upgraded my exchange to ADSL2+. I have a sync speed of 3832 kbps but actual speed is less than 2.5mbps. Presumably my IP profile needs to be reset. Thanks in advance.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,122
Thanks: 813
Fixes: 173
Registered: 25-03-2015

Re: Now on ADSL2+ but speed below 2.5mbps - Reset?

Although your exchange has been upgraded to ADSL2+ it looks like your still on ADSL Max at the moment.
I'll get an order put through to get you on an ADSL2+ connection Wink

Didn't realise an order was already in place and then when I went to place it I saw this Grin
Quote
14/03/2016 12:54:01 Order closed This is confirmation your order has been successfully completed and closed.

I'll have a look in to the IP profile now.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team