Unlimited Fibre - no where near the speeds I was expecting
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Unlimited Fibre - no where near the speeds I was expecting
19-02-2013 7:58 PM
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Why did I bother changing providers for 'fibre'? It has been more than 10 days.
Re: Unlimited Fibre - no where near the speeds I was expecting
19-02-2013 8:08 PM
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Re: Unlimited Fibre - no where near the speeds I was expecting
19-02-2013 8:17 PM
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What results do you get from the 'Further Diagnostics' at http://speedtest.btwholesale.com/
And what is your Current Line Speed.
Re: Unlimited Fibre - no where near the speeds I was expecting
19-02-2013 9:04 PM
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adie:quote
Re: Unlimited Fibre - no where near the speeds I was expecting
19-02-2013 10:04 PM
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Time for some more questions
Are you connecting wired or wireless?
Are you connecting directly to the router or do you use any intermediate devices (hub, powerline adapters, etc)?
How many/what computers or other devices (tablet, phone, etc) have you tried and how do the results compare?
speedtest.net have an android and iOS app, while testing will be wireless it may give some clues.
What Operating System are you running?
What is the speed of the network device used?
Re: Unlimited Fibre - no where near the speeds I was expecting
19-02-2013 11:13 PM
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Quote from: emerald We are getting less than 10mps, BT advised 56mps.
Why did I bother changing providers for 'fibre'? It has been more than 10 days.
Is that just this evening? Or all the time?
Ex-Broadband Service Manager
Re: Unlimited Fibre - no where near the speeds I was expecting
20-02-2013 10:24 AM
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Quote from: Kelly
Is that just this evening? Or all the time?
Since I transferred to you on 6th Feb.
Re: Unlimited Fibre - no where near the speeds I was expecting
20-02-2013 10:27 AM
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Are you connecting wired or wireless? Wireless
Are you connecting directly to the router or do you use any intermediate devices (hub, powerline adapters, etc)? Just the router
How many/what computers or other devices (tablet, phone, etc) have you tried and how do the results compare? All similar, iMac, iPad, 2 Android phones
What Operating System are you running? not sure, do you mean iOS?
What is the speed of the network device used? not sure
Re: Unlimited Fibre - no where near the speeds I was expecting
20-02-2013 10:34 AM
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First thing to do would be to run the BT Wholesale speed test again with your iMac (or other suitable computer) connected directly to the router with an ethernet cable (and turn off airport on the iMac so you know it's using the ethernet link). That will eliminate the possibility that the problem is the wireless connection in your house.
Re: Unlimited Fibre - no where near the speeds I was expecting
20-02-2013 10:48 AM
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Save your breath, you're wasting your time and will only end up giving up as I have done. I too have been with plusnet and from the day the engineer walked out of my house prodly announcing that I was connected at 80/20 I've been struggling to get any sense out of plusnet. Try ringing the "award winning helpline" and you get the message ' the current waiting time is .....'. My worst case was an hour! I've changed my router and am nearly there now but it's in spite of rather than due to, Plusnet. No wonder they sign you up to an 18 month contract.
My big problem now is wireless signal, or lack of, but am working on that now. Yes, with the new router, I am up into the low 70's occasionally with the ethernet cable, but less than half that wirelessly and my laptop is 2 metres from the router.
Best of luck.
Mike
Re: Unlimited Fibre - no where near the speeds I was expecting
20-02-2013 11:13 AM
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Quote from: emberto1946 Yes, with the new router, I am up into the low 70's occasionally with the ethernet cable, but less than half that wirelessly and my laptop is 2 metres from the router.
Depending on the capabilities of the laptop, that sounds about right.
To get faster speeds on wireless you need a system with 2 or more antennas, and the system needs to support 40MHz channel width.
Without those, getting 35-40mbps is about all you can expect.
And IIRC, all machines will be llimited by the device with the lowest capabilities.
My Desktop machines gets around 75mbps, my smartphone and tablet get around 38mbps.
Re: Unlimited Fibre - no where near the speeds I was expecting
20-02-2013 11:22 AM
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Quote from: emerald Are you connecting wired or wireless? Wireless
As Bright mentioned, for best results you need to test speed with a wired connection.
Quote from: emerald How many/what computers or other devices (tablet, phone, etc) have you tried and how do the results compare? All similar, iMac, iPad, 2 Android phones
If all the deivces are giving similar values, it look likely it's the wireless that's causing the problem.
Re: Unlimited Fibre - no where near the speeds I was expecting
20-02-2013 11:28 AM
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My Dell laptop measures 17-20Mb on the 54g
My Wifes measures 44Mb on her wireless N
My laptop with a 300Mb dongle measures 68Mb
My server on a gigabit switch hooked up to the router measures 73Mb
Re: Unlimited Fibre - no where near the speeds I was expecting
20-02-2013 11:27 PM
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Quote from: kmilburn
Quote from: emerald Are you connecting wired or wireless? Wireless
As Bright mentioned, for best results you need to test speed with a wired connection.
Quote from: emerald How many/what computers or other devices (tablet, phone, etc) have you tried and how do the results compare? All similar, iMac, iPad, 2 Android phones
If all the deivces are giving similar values, it look likely it's the wireless that's causing the problem.
When you say 'the wireless' do you mean the router? I've tried the speedtest sat next to it too. It is still slow. Unfortunately the imac isn't easy to shift, I'll try a wired test when I get some help shifting it.
Re: Unlimited Fibre - no where near the speeds I was expecting
21-02-2013 10:31 AM
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Using something like inSSIDer on the mac (not free) or android (free) would allow you to see how many wireless networks are around you and what channels are in use.
Changing the router to a different channel with less interference may help.
Also, as mentioned earlier, even if your connection is capable of 56mbps wired, you may struggle to get more than 35mbps over wireless.
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