Ticket 88556393 Uanswered - unable to access one website
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- Re: Ticket 88556393 Uanswered - unable to access o...
Ticket 88556393 Uanswered - unable to access one website
20-07-2014 2:43 AM
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Not sure what's going on here - I posted a ticket but it has remained unanswered.
I am very frustrated as I am unable to access a site and forum I administrate(!) - www.rx8ownersclub.co.uk (IP 81.27.85.64) from my PlusNet home network.
Access to all other networks appears fine.
Other Site admins have checked if my PlusNet fixed IP is blocked - it isn't.
I've tried all PCs, Laptops, Mobiles, iPads & Android phones & different browsers; Wifi and Wired. Re=boot Router etc.
Checked local firewall & Internet Secutirty settings etc.
All to no avail.
All other websites appear OK.
Seems like it is blocked "somewhere" along the way - and I'd like PlusNet help to find out where & Why!
$ pathping www.rx8ownersclub.co.uk
Tracing route to rx8ownersclub.co.uk [81.27.85.64]
over a maximum of 30 hops:
0 Sean-PC.local.the-pearces.net [192.168.1.107]
1 local.the-pearces.net [192.168.1.1]
2 lo0-central10.pcl-ag02.plus.net [195.166.128.183]
3 link-b-central10.pcl-gw02.plus.net [212.159.2.166]
4 xe-10-1-0.pcl-cr02.plus.net [212.159.0.198]
5 ae1.ptw-cr02.plus.net [195.166.129.2]
6 linx236.xe-0-0-0.lucia.sov.ipv4.net.c4l.co.uk [195.66.236.201]
7 v3722.et-1-0-0.beorn.hex89.ipv4.net.c4l.co.uk [84.45.27.156]
8 beorn-hex89-ringo.c4l.co.uk [84.45.21.187]
9 ringo-swanzo.blue.net.c4l.co.uk [84.45.23.27]
10 swanzo-wolverine.blue.net.c4l.co.uk [84.45.23.24]
11 82.197.78.37
12 cg3-roobarb.c4l.co.uk [84.45.90.98]
13 84.45.13.101
14 * * *
Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Sean-PC.local.the-pearces.net [192.168.1.107]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% local.the-pearces.net [192.168.1.1]
0/ 100 = 0% |
2 23ms 0/ 100 = 0% 0/ 100 = 0% lo0-central10.pcl-ag02.plus.net [195.166.128.183]
0/ 100 = 0% |
3 11ms 0/ 100 = 0% 0/ 100 = 0% link-b-central10.pcl-gw02.plus.net [212.159.2.166]
0/ 100 = 0% |
4 14ms 0/ 100 = 0% 0/ 100 = 0% xe-10-1-0.pcl-cr02.plus.net [212.159.0.198]
0/ 100 = 0% |
5 13ms 0/ 100 = 0% 0/ 100 = 0% ae1.ptw-cr02.plus.net [195.166.129.2]
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% linx236.xe-0-0-0.lucia.sov.ipv4.net.c4l.co.uk [195.66.236.201]
0/ 100 = 0% |
7 11ms 0/ 100 = 0% 0/ 100 = 0% v3722.et-1-0-0.beorn.hex89.ipv4.net.c4l.co.uk [84.45.27.156]
0/ 100 = 0% |
8 21ms 0/ 100 = 0% 0/ 100 = 0% beorn-hex89-ringo.c4l.co.uk [84.45.21.187]
0/ 100 = 0% |
9 17ms 0/ 100 = 0% 0/ 100 = 0% ringo-swanzo.blue.net.c4l.co.uk [84.45.23.27]
0/ 100 = 0% |
10 19ms 0/ 100 = 0% 0/ 100 = 0% swanzo-wolverine.blue.net.c4l.co.uk [84.45.23.24]
0/ 100 = 0% |
11 21ms 0/ 100 = 0% 0/ 100 = 0% 82.197.78.37
0/ 100 = 0% |
12 16ms 0/ 100 = 0% 0/ 100 = 0% cg3-roobarb.c4l.co.uk [84.45.90.98]
100/ 100 =100% |
13 --- 100/ 100 =100% 0/ 100 = 0% 84.45.13.101
Trace complete.
Re: Ticket 88556393 Uanswered - unable to access one website
20-07-2014 10:10 AM
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This is the route
Tracing route to rx8ownersclub.co.uk [81.27.85.64]
over a maximum of 30 hops:
1 17 ms 84 ms 99 ms 192.168.1.254
2 32 ms 32 ms 32 ms lo0.10.central10.pcl-bng01.plus.net [195.166.130
.138]
3 32 ms 33 ms 32 ms irb.10.pcl-cr01.plus.net [84.93.249.81]
4 33 ms 34 ms 33 ms ae2.pcl-cr02.plus.net [195.166.129.7]
5 33 ms 32 ms 33 ms ae1.ptw-cr02.plus.net [195.166.129.2]
6 33 ms 33 ms 33 ms linx236.xe-0-0-0.lucia.sov.ipv4.net.c4l.co.uk [195.66.236.201]
7 33 ms 33 ms 32 ms v3722.et-1-0-0.beorn.hex89.ipv4.net.c4l.co.uk [84.45.27.156]
8 33 ms 32 ms 33 ms beorn-hex89-ringo.c4l.co.uk [84.45.21.187]
9 33 ms 32 ms 33 ms ringo-swanzo.blue.net.c4l.co.uk [84.45.23.27]
10 43 ms 39 ms 117 ms swanzo-wolverine.blue.net.c4l.co.uk [84.45.23.24]
11 37 ms 37 ms 38 ms 82.197.78.37
12 38 ms 37 ms 37 ms cg3-roobarb.c4l.co.uk [84.45.90.98]
13 37 ms 38 ms 38 ms 84.45.13.101
14 38 ms 38 ms 37 ms 81.27.85.64
Re: Ticket 88556393 Uanswered - unable to access one website
20-07-2014 10:47 AM
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Re: Ticket 88556393 Uanswered - unable to access one website
20-07-2014 11:42 AM
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C:\Users\RR>pathping www.rx8ownersclub.co.uk
Tracing route to rx8ownersclub.co.uk [81.27.85.64]
over a maximum of 30 hops:
0 RR-PC7-64 [192.168.0.20]
1 192.168.0.1
2 lo0-central10.pcl-ag03.plus.net [195.166.128.184]
3 link-a-central10.pcl-gw01.plus.net [212.159.2.168]
4 xe-10-2-0.pcl-cr01.plus.net [212.159.0.200]
5 ae1.ptw-cr01.plus.net [195.166.129.0]
6 linx224.ae1.vansen.the.ipv4.net.c4l.co.uk [195.66.224.201]
7 v3721.et-1-0-0.lucia.sov.ipv4.net.c4l.co.uk [84.45.27.155]
8 v3722.et-1-0-0.beorn.hex89.ipv4.net.c4l.co.uk [84.45.27.156]
9 beorn-hex89-ringo.c4l.co.uk [84.45.21.187]
10 ringo-swanzo.blue.net.c4l.co.uk [84.45.23.27]
11 swanzo-wolverine.blue.net.c4l.co.uk [84.45.23.24]
12 82.197.78.37
13 cg3-roobarb.c4l.co.uk [84.45.90.98]
14 84.45.13.101
15 81.27.85.64
Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 RR-PC7-64 [192.168.0.20]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 27ms 0/ 100 = 0% 0/ 100 = 0% lo0-central10.pcl-ag03.plus.net [195.166.128.184]
0/ 100 = 0% |
3 12ms 0/ 100 = 0% 0/ 100 = 0% link-a-central10.pcl-gw01.plus.net [212.159.2.168]
0/ 100 = 0% |
4 14ms 0/ 100 = 0% 0/ 100 = 0% xe-10-2-0.pcl-cr01.plus.net [212.159.0.200]
0/ 100 = 0% |
5 15ms 0/ 100 = 0% 0/ 100 = 0% ae1.ptw-cr01.plus.net [195.166.129.0]
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% linx224.ae1.vansen.the.ipv4.net.c4l.co.uk [195.66.224.201]
0/ 100 = 0% |
7 12ms 0/ 100 = 0% 0/ 100 = 0% v3721.et-1-0-0.lucia.sov.ipv4.net.c4l.co.uk [84.45.27.155]
0/ 100 = 0% |
8 12ms 0/ 100 = 0% 0/ 100 = 0% v3722.et-1-0-0.beorn.hex89.ipv4.net.c4l.co.uk [84.45.27.156]
0/ 100 = 0% |
9 19ms 0/ 100 = 0% 0/ 100 = 0% beorn-hex89-ringo.c4l.co.uk [84.45.21.187]
0/ 100 = 0% |
10 17ms 0/ 100 = 0% 0/ 100 = 0% ringo-swanzo.blue.net.c4l.co.uk [84.45.23.27]
0/ 100 = 0% |
11 24ms 0/ 100 = 0% 0/ 100 = 0% swanzo-wolverine.blue.net.c4l.co.uk [84.45.23.24]
0/ 100 = 0% |
12 18ms 0/ 100 = 0% 0/ 100 = 0% 82.197.78.37
0/ 100 = 0% |
13 17ms 0/ 100 = 0% 0/ 100 = 0% cg3-roobarb.c4l.co.uk [84.45.90.98]
0/ 100 = 0% |
14 28ms 0/ 100 = 0% 0/ 100 = 0% 84.45.13.101
0/ 100 = 0% |
15 31ms 0/ 100 = 0% 0/ 100 = 0% 81.27.85.64
Trace complete.
Re: Ticket 88556393 Uanswered - unable to access one website
21-07-2014 1:57 AM
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I've no doubt the website works fine & had the other admins check if my IP is blocked by the hosts or some reason - it is not.
Re: Ticket 88556393 Uanswered - unable to access one website
21-07-2014 2:47 AM
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Quote from: AndyH @ SeanP - Are you on a static IP address with PN?
This may answer your query
Quote from: SeanP <snip>
Other Site admins have checked if my PlusNet fixed IP is blocked - it isn't.
<snip>
Re: Ticket 88556393 Uanswered - unable to access one website
21-07-2014 8:03 AM
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Quote from: TORPC
Quote from: AndyH @ SeanP - Are you on a static IP address with PN?
This may answer your query
Quote from: SeanP <snip>
Other Site admins have checked if my PlusNet fixed IP is blocked - it isn't.
<snip>
I don't get you!
Yes - I have Static IP.
Yes - The hosting site has checked if my Static IP or a block containing it are blocked. It is NOT blocked by them.
The pathping above shows 100% packet loss just on the PN border; but also by the looks of it the "last leg". I will again get the hosts to check.
Cannot understand why they would block my IP though - I'm one of the admins of said site!
Re: Ticket 88556393 Uanswered - unable to access one website
21-07-2014 8:31 AM
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Quote from: SeanP The pathping above shows 100% packet loss just on the PN border
If by that you mean
Quote 6 --- 100/ 100 =100% 100/ 100 =100% linx224.ae1.vansen.the.ipv4.net.c4l.co.uk [195.66.224.201]
0/ 100 = 0% |
I got the same result but it didn't stop me loading your site without issues. But I made that final hop from 84.45.13.101 to 81.27.85.64 and you don't.
Re: Ticket 88556393 Uanswered - unable to access one website
21-07-2014 9:12 AM
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I can see that our Support Team have picked this ticket up now. As others from the Community, myself including can access the website, it is possible that the IP has been blocked for one reason for another. Could you contact the site administrator and double check with them?
Re: Ticket 88556393 Uanswered - unable to access one website
21-07-2014 11:20 PM
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Re: Ticket 88556393 Uanswered - unable to access one website
22-07-2014 1:26 AM
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