Taking over Phoneline
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Taking over Phoneline
12-05-2015 8:24 PM
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I have just moved house and have paid to have plusnet landline and broadband in the new house. I have had a text from Plusnet to say the line is currently held by another company until 30/5/15, and until this is released they can not set up the new line. I have contacted the company who currently have the line, and as the previous owner is obviously the account holder with this company, they can give me no details or do anything with the line as I don't have passwords etc.
Has anyone else had a similar problem - and is there anything that can be done? I really need the internet sorting out for work purposes!
Thanks
gwilson1
Re: Taking over Phoneline
12-05-2015 9:49 PM
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It is unreasonable to wait 3-4 weeks for a phone line and internet.
Are Plusnet being helpful, and have they given you a reason for the delay?
Re: Taking over Phoneline
12-05-2015 10:26 PM
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The previous occupant appears not to have cancelled the line so I assume that PN have requested a working line takeover which involves the provider for the previous owner notifying them that the line is being switched. I believe that this has a significant lead time* so that the notification has time to be sent and objected to (if the takeover is erroneous). The alternative is to contact the previous owner and ask them to contact the old provider and request that the line be stopped (not cancelled!)
*The lead time for WLT used to be 11 working days which isn't quite May 30th however...
Re: Taking over Phoneline
13-05-2015 9:40 AM
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Re: Taking over Phoneline
13-05-2015 9:48 AM
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In particular this should have sections on:
1. "Moving out: how to make life easy for the new occupants"
2. "Moving in: what to do in advance to ensure swift phone and broadband service activation"
3. "Unavoidable delays and how to minimise them"
Something for PlusNet to take a lead on.
Re: Taking over Phoneline
14-05-2015 2:41 PM
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Re: Taking over Phoneline
14-05-2015 3:07 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Taking over Phoneline
16-05-2015 6:10 AM
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Welcome to the forum.
I don't think Plusnet's response to this situation is very satisfactory. As mentioned in an earlier post, the previous owner needs to get the line STOPPED and this can be done immediately if they contact their provider - if they don't stop it immediately, they are presumably continuing to pay for it
Once that is done, you could request Plusnet to revise the order. If you don't have the contact details of the previous owner, the estate agent should be able to help.
Re: Taking over Phoneline
20-05-2015 12:02 PM
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It might not be that simple. If the departing subscriber has a minimum termination period, it might be the case that the period extends until the 30th and thus no one can effect it sooner.
IIRC when I left the pub (I got the notice period wrong) the service agreement extended some 20 days beyond when we left. I did though take the precaution of having out bound calls blocked.
The whole industry from BTOR upwards needs to be more agile, being able to offer disconnections, re-connections, line take over and line provision within hours, rather than days or weeks.
Kevin
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Re: Taking over Phoneline
20-05-2015 1:43 PM
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Re: Taking over Phoneline
20-05-2015 2:17 PM
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Edit: Actually I am talking nonsense.
Re: Taking over Phoneline
20-05-2015 2:28 PM
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Edit: yes you are talking nonsense , I agree with your edit.
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