Question #77930724 No response
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Question #77930724 No response
03-12-2013 6:53 PM
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Very disappointed so far with PN's customer service
Downstream speed is gradually dropping
Re: Question #77930724 No response
04-12-2013 9:39 AM
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What is the actual problem you're seeing?
Re: Question #77930724 No response
04-12-2013 10:07 AM
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Quote from: sully666 Downstream speed is gradually dropping
Do you mean data throughput speed as reported by the attached speed tester reports or modem synch speed?
The BT (data throughput) speed test reports an achievement about 1M below the BT profile - this could arise from a miss match between PN &BT profiles, doing the test over WIFi, other concurrent activity through your router or concurrent activity elsewhere in the back haul networks, depending on the time of day you ran the tests.
So if your concern is data throughput speed, does the PROFILE reported in the above BT speed tests match the profile reported here (you will need to login) on the PN 'current speed' page? Was the test done over wifi or Ethernet cable? Can you be sure that nothing else was using your Internet connection during the test?
If you are concerned about line synch speeds, visibility of your router stats would enable an assessment of if your line is synching at an optimal speed.
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Re: Question #77930724 No response
04-12-2013 1:10 PM
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Estimated line speed:
18Mb (This may vary between 16Mb and 19.5Mb) - Checked on 2013-09-27 21:12:15
Current line speed:
15.3 Mb
Re: Question #77930724 No response
04-12-2013 1:12 PM
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I'll do an SNR reset for your line if so.
Re: Question #77930724 No response
04-12-2013 1:16 PM
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Did notice something about "Banding" and wondered if this could be relevant to my connection with all the issues I have had?
Re: Question #77930724 No response
04-12-2013 1:22 PM
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Re: Question #77930724 No response
04-12-2013 4:51 PM
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Re: Question #77930724 No response
04-12-2013 4:52 PM
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Re: Question #77930724 No response
05-12-2013 7:13 AM
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Re: Question #77930724 No response
05-12-2013 8:27 AM
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Quote from: Townman If you are concerned about line synch speeds, visibility of your router stats would enable an assessment of if your line is synching at an optimal speed.
Full router stats (including sync speed, attenuation and noise margin) are needed if we are to able make any sensible comments.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Question #77930724 No response
05-12-2013 1:30 PM
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Re: Question #77930724 No response
05-12-2013 2:31 PM
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This is very useful!! From the information you have provided, your current synch speed 17.232Mps is within the range specified by the estimate (16 to 19.5Mbs).
The DATA THROUGHPUT rate is (IIRC) 87% of synch speed, thus you should not expect to see more than 14.99Mbs DATA TRANSFER speed. So the DATA TRANSFER figures you report are not too far off the mark for your current synch speed.
The key question is have you consistently achieved a higher SYNCH speed? Your SNRM is currently 6dB which is normal, however given that your attenuation (if reported correctly) is very low I wonder if previously you have been working fine with a SNRM of 3dB? This would have given you a little more synch speed. PN should be able to examine your historic SNRM level from the BT back end systems. If it has been consistently 3dB there might be something to be explored there.
Kitz suggests that for a line with 10dB attenuation at a SNRM of 6dB on ADSL2 24Mbs might be attainable. I note that your router stats suggest that Annex M is in operation and that your up stream is uncapped. In this area my knowledge is limited, but I wonder if the increased US synch rate is being attained at the expense of DS synch (and thus DATA TRANSFER) rates? May be Jelv can comment on this.
Short of you being able to squeeze more SYNCH speed out of your line (above that given in the estimate) I would suggest that your DATA TRANSFER speed is within acceptable parameters for the current synch speed.
Is you phone line free of any noticeable noise or static? If I wanted to push this further, I'd be looking to closely and dynamically monitor the SNRM using routerstats, sampling at 10 second intervals, This would identify if your line is experiencing any intermittent electrical noise interference.
HTH,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Question #77930724 No response
05-12-2013 4:32 PM
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I saved a csv from speedtest.com last night that shows I had downstream speeds of over 16Mbps until 18th October. Had issues then with my line, and speed dropped substantially for quite a while. It has never been the same since
Have attached a pdf version
Cannot understand why it was working at over 16Mbps until then but hasn't since Maybe Plusnet team can explain.
Re: Question #77930724 No response
05-12-2013 5:27 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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