Profile change
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Profile change
Profile change
08-11-2010 1:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have been with plusnet for about 2 weeks now. My line speed was originally around 2.5Mbps which dropped to about 2Mbps and is now under 1Mbps and has been for the last week or so.
Can you check my profile and change it if possible please? I believe the profile may have changed due to me resetting the router a number of times.
Thanks
Re: Profile change
08-11-2010 2:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Profile change
08-11-2010 8:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Link Information
Uptime: 1 day, 3:12:27
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 14,161 / 2,660
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,144
Data Transferred (Sent/Received) [MB/MB]: 39.26 / 468.72
Output Power (Up/Down) [dBm]: 12.0 / 16.5
Line Attenuation (Up/Down) [dB]: 35.5 / 60.0
SN Margin (Up/Down) [dB]: 12.0 / 11.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 2 / 0
FEC Errors (Up/Down): 48,174 / 100,556
CRC Errors (Up/Down): 35,498 / 197
HEC Errors (Up/Down): 35,207 / 34
I did a check on speedtester.bt.com and it is reporting my ip profile is 750Kbps. I was given an estimated line speed of 2.5 Mbps when I joined plusnet and as I said this was about the speed I was getting for the first 8-9 days then it dropped to around 1Mbps after I reset the router a couple of times.
My previous ISP was talktalk and I consistently had sync speeds greater than 2000Kbps and I think it was similar when I was on Orange broadband 2 years ago.
Re: Profile change
09-11-2010 2:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The BT profile was updated this morning once again to 750kb/s, which seems odd given that your connection has been stable since the 7th at the current sync speed you've posted above. If you're happy that the connection is stable I'd be happy to arrange an SNR reset to retrain your line if you like?
Re: Profile change
09-11-2010 3:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes can you do that please.
My connection has been stable. The only times it has disconnected was when I tried connecting the router to the test socket etc to try and improve my speed and rule out any internal wiring issues.
Thanks
Re: Profile change
09-11-2010 4:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Profile change
22-03-2011 8:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My connection has recently become very unstable again. It drops out about once a day and very rarely syncs above 2000kbps. It was very stable a few months ago and was synched at well above 2500 kbps for at least a month but lately has become almost unuseable.
Is there anything you can do.
Re: Profile change
23-03-2011 12:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Profile change
23-03-2011 9:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you're in the master socket and have removed all extension leads and tried a new filter then I suggest following the steps here and raising it as a fault to us.
Re: Profile change
24-03-2011 8:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I went through all this with my previous broadband supplier. Connection was ok then suddenly started dropping a lot. They couldnt find a fault in the line. It seems the same is happening again as connection was ok with plus net until recently and now it keeps dropping/syncing at low speeds again. I know my line is quite long but surely it should be better than this!
I will raise a fault as requested once I have tried a new filter for a few days. Unless you have any other suggestions?
Re: Profile change
25-03-2011 4:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Definitely get a fault raised and get the ball rolling.
Jojo
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page