Plusnet Customer Survey?(SOLVED)
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Plusnet Customer Survey?(SOLVED)
27-11-2009 7:53 PM
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The email reads like this.
Plusnet conducts regular research into customers’ experiences of all of its products and services. As a broadband customer Plusnet would like to invite you to complete a short online survey. The survey should take no more than 15 minutes. As a thank you for your time all participants will be entered into a prize draw for the chance to win one of four sets of £50 Amazon vouchers.
In line with Plusnet’s policy on conducting research, it has asked ICM, an independent market research company, to manage this survey on its behalf.
To reassure you, both Plusnet and ICM Research abide by the UK Market Research Society’s Code of Conduct. We will not attempt to sell you anything as a direct result of you taking part in this research and the information you provide will only be used for Plusnet research purposes.
In order to be entered into the prize draw you need to complete the survey by the 3rd December 2009. The prize draw will take place on the 11th December 2009.The winner will be notified by email and the vouchers will be emailed to the winner within 10 days of the draw taking place.
To access the questionnaire please click (once only – do not “double-click”) on the hyperlink below or paste the URL into your browser.
You will be directed into NEW VISTA, which is ICM’s online survey website. Please be assured that this site is completely secure and any information you provide will be kept strictly confidential.
(the link should be here but i wont post it here)
r
(Instructions for pasting it into browser: 1.Move your mouse over the link 2. Press down on the left mouse button and move your mouse to highlight the link exactly 3. Click on “Control” and “C” on your keyboard at the same time 4. Open your Internet Browser (e.g. Internet Explorer, Netscape etc) 5. Move your mouse to place the cursor in the browser address line 6. Click on “Control” and “V” to paste the link)
If you have any difficulties with this survey then please contact (Another link that i wont post here)
Plusnet and ICM Research would like to thank you for taking the time to review this mail. We hope that you enjoy the survey and good luck with the prize draw.
Yours sincerely
Amanda Clack
ICM Research
Pardon my ignorance but im still basically a newbie and you can never be too careful so thats why i thought i would ask here on the forums first before i go ahead and take part.
Re: Plusnet Customer Survey?
27-11-2009 8:00 PM
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Maurice
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet Customer Survey?
27-11-2009 10:38 PM
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I'm not aware of us doing anything with ICM, but I can check with the relevant people on Monday. Can you PM me the full message including the headers please?
Re: Plusnet Customer Survey?
27-11-2009 11:03 PM
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Re: Plusnet Customer Survey?
28-11-2009 12:30 AM
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Re: Plusnet Customer Survey?
28-11-2009 11:08 AM
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Re: Plusnet Customer Survey?
28-11-2009 11:15 AM
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Personally I dont think its real because if Plusnet wanted to do some customer surveys they don't need to pay someone else to administer them.
I just wonder how this company got my email address.
Re: Plusnet Customer Survey?
28-11-2009 11:35 AM
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Ps Whats weird is that this e-mail was sent to my googlemail account,nothing in my plusnet e-mail account,and all other contact with pn goes to my pn e-mail account first.
Re: Plusnet Customer Survey?
28-11-2009 12:26 PM
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Quote from: StingA I received one of these as well.
Personally I dont think its real because if Plusnet wanted to do some customer surveys they don't need to pay someone else to administer them.
I just wonder how this company got my email address.
Most companies would employ an outside organisation who have expertise in conducting surveys.
Re: Plusnet Customer Survey?
28-11-2009 2:17 PM
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Re: Plusnet Customer Survey?
28-11-2009 5:15 PM
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Re: Plusnet Customer Survey?
28-11-2009 5:20 PM
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Re: Plusnet Customer Survey?
28-11-2009 5:23 PM
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Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Plusnet Customer Survey?
28-11-2009 6:58 PM
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Maurice (PUG)
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet Customer Survey?
28-11-2009 8:56 PM
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