Plus Net dropped the ball :( - New(ish) FTTC profile check PRETTY PLEASE
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Plus Net dropped the ball :( - New(ish) FTTC profile check PRETTY PLEASE
03-09-2012 12:30 PM
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They had this installed on 14th August and the engineer checked the line with his kit and said it was a speed of 38mb which was inkeeping with the fact that they were originally set on a 40/10 connection. This was before the account was changed to the new Fibre Extra the same day with an 80/20 setup.
Even though the BT website says they can get a download of 57.7 and upload of 20 they are currently still only getting 19mb download and 1.8 upload. Their 10 day training period is now over so I wondered if some kind person at PN could have a look please and possibly reset their profile or what ever magic it is you do.
Re: New(ish) FTTC profile check PRETTY PLEASE
03-09-2012 1:13 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: New(ish) FTTC profile check PRETTY PLEASE
03-09-2012 3:59 PM
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Just had a look at the results of the speed tests that have been run, and the speeds are lower than they should be. Is the connection a wired or wireless connection?
I have changed the profile of the account as the upload was stuck on 2MB/s. This will take up-to 24 hours to complete.
I'd also suggest running another couple of speed tests in-case we need to take this further.
Chris
Re: New(ish) FTTC profile check PRETTY PLEASE
03-09-2012 8:18 PM
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Just got the inlaws to turn all pc's etc off except for the desktop we have just done these tests from using ethernet again. Here are the results.
speedtester.bt.com gave these results
Download speed
Actual: 36.51
Max Achievable: 38.71
Upload speed
Actual: 1.86
Max Achievable: 2.0
speedtest.btwholesale.com gave these results
Download speed (Mbps): 37.54
Upload speed (Mbps): 1.80
Ping latency (ms): 154.75
That ping latency looks worryingly high
Re: New(ish) FTTC profile check PRETTY PLEASE
04-09-2012 11:16 AM
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Re: New(ish) FTTC profile check PRETTY PLEASE
04-09-2012 11:48 AM
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Re: New(ish) FTTC profile check PRETTY PLEASE
05-09-2012 8:01 PM
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speedtester.bt.com gave these results
Download speed Actual: 36.19
Max Achievable: 38.71
Upload speed
Actual: 1.87
Max Achievable: 2.0
speedtest.btwholesale.com gave these results
Download speed (Mbps): 38.13
Upload speed (Mbps): 1.76
Ping latency (ms): 21.50
So the change to increase the upload speed has done nothing and the download speed is still pants
Fault case raised yesterday before lunch and no updates yet besides saying it takes 24 hours
Re: New(ish) FTTC profile check PRETTY PLEASE
05-09-2012 8:19 PM
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Re: New(ish) FTTC profile check PRETTY PLEASE
06-09-2012 12:42 AM
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Sometimes downgrading then re-upgrading seems to 'clear the blockage', as long as this process does not incur undue costs for Plusnet it seems a worthwhile approach.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: New(ish) FTTC profile check PRETTY PLEASE
06-09-2012 11:50 AM
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Tech support have added to our ticket. Although we contacted PN 24/08/2012, 11:06 to the product from 40/10 to 80/20 and we had a confirmation 24/08/2012, 11:11 to say that it had been done we are still in fact on 40/10.
Our ticket now says they have requested the 80/20 and it will take 24 hours. Lets just hope it is 24 hours and not the 379 hours it has taken so far to go no where fast.
Re: Plus Net dropped the ball :( - New(ish) FTTC profile check PRETTY PLEASE
07-09-2012 11:31 AM
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Looks like the order has completed now, just checked the BT profile and it's showing as over 77000 (this is matched with the profile on our side being set to 78000) so all should be good now? Please let us know if not.
Re: Plus Net dropped the ball :( - New(ish) FTTC profile check PRETTY PLEASE
07-09-2012 3:13 PM
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Re: Plus Net dropped the ball :( - New(ish) FTTC profile check PRETTY PLEASE
07-09-2012 4:22 PM
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Re: Plus Net dropped the ball :( - New(ish) FTTC profile check PRETTY PLEASE
07-09-2012 4:36 PM
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I will post stats up later just for completeness.
Re: Plus Net dropped the ball :( - New(ish) FTTC profile check PRETTY PLEASE
07-09-2012 6:49 PM
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speedtester.bt.com gave these results
Download speed Actual: 71.20
Max Achievable: 77.16
Upload speed
Actual: 12.02
Max Achievable: 20.00
speedtest.btwholesale.com gave these results
Download speed (Mbps): 73.57
Upload speed (Mbps): 12.46
Ping latency (ms): 23.38
I am assuming that it now has to have yet another 10 day learning period so lets hope the speed doesn't go down.
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