New customer - speed mismatch help appreciated!
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New customer - speed mismatch help appreciated!
22-11-2013 10:16 AM
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Activation was a day early (notification via text) and BB has been running smooth for the last 2 days. I was hoping someone could help with my line stats as I was expecting slightly (only slightly!) better speeds.
I have attached some screen grabs hopefully someone will make sense of them. I could have swore I did a line test before registration (brand new line) and saw estimated speeds of 15mbps+ and uploads of around 1mbps. (However, this seems to have all changed on the BT wholesale site). I am in the DLM period so maybe these stats are normal? Do the download and upload sync seem low?
For info,
new phone line
only main phone socket
no extension sockets or extra cables
1 corded phone
Micro-filter used
downstream attenuation of 29db
Any help would be most appreciated.
regards
pj
Re: New customer - speed mismatch help appreciated!
22-11-2013 11:15 AM
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I've had a look at your connection and everything looks ok, a downstream attenuation of 29db should be syncing at 13Mb/s which you are.
Also it might be worth uncapping your upload, we could look at setting your downstream SNR to 3dB as this may slightly increase your speed, we wou;wouldn't be able to do this until your initial 10 day training period is up.
Re: New customer - speed mismatch help appreciated!
22-11-2013 1:14 PM
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Sure, if we could lift the upload cap that would be great.
After the 10 day training period we can look at lowering the snr on the down stream to try eek out some more speed!
cheers!
pj
Re: New customer - speed mismatch help appreciated!
25-11-2013 1:32 PM
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Could a member of the plusnet team check if my request for the upload to be uncapped has been put through?
cheers
PJ
Re: New customer - speed mismatch help appreciated!
25-11-2013 1:40 PM
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The order for your upstream to be uncapped is going through as we speak. You should notice an increase in upload speeds within the next 5 days.
Re: New customer - speed mismatch help appreciated!
26-11-2013 9:23 AM
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cheers
PJ
Re: New customer - speed mismatch help appreciated!
26-11-2013 9:35 AM
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Kitz suggests 29dB attenuation should deliver 16Mbs, where does 13Mbs come from please?
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Re: New customer - speed mismatch help appreciated!
26-11-2013 9:43 AM
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Re: New customer - speed mismatch help appreciated!
26-11-2013 3:08 PM
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all the speed tests and actual d/l speeds are between 10 and 11 mbps.
I'm within the first 10 days so DLM might still be working its magic!
cheers
PJ
Re: New customer - speed mismatch help appreciated!
28-11-2013 12:44 PM
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The upload cap still appears in place? I appreciate you mention it may take up to 5 days, but reading other posts it appears to take effect overnight.
I was unsure if it required any intervention from my part, i.e rebooting the router?
So I did reboot (and took the opportunity to change the plusnet router with a BT2700v2 business hub! more stable I've been told) and I still noticed the upload cap.
If its just a case of waiting another day or two, just ignore my post! I'm probably being too hasty.
cheers!
pj
Re: New customer - speed mismatch help appreciated!
28-11-2013 2:20 PM
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Appreciate where you're coming from. The reason it's going to take 5 days is due to how the order was placed. It's due to be fully completed on Monday (should be Monday morning).
Sorry for the delay.
Re: New customer - speed mismatch help appreciated!
29-11-2013 1:23 PM
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I'll recheck the upload speed Monday evening then.
cheers!
pj
Re: New customer - speed mismatch help appreciated!
02-12-2013 9:14 AM
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As promised, the upload speed is now un-capped.
Thank you Chris.
pj
Re: New customer - speed mismatch help appreciated!
06-12-2013 11:48 AM
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