Moving house question
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- Re: Moving house question
Moving house question
20-03-2011 11:02 AM
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is there a way to move my broadband so the day it cuts off at my old property its activated at my new property? i read the help section about simultaneous order but im not sure if thats it? or how it works?
cuz the last time i moved BT wouldnt give me a sim code and it was a nightmare
thx
Re: Moving house question
21-03-2011 11:07 AM
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Hope that helps,
Re: Moving house question
21-03-2011 11:31 AM
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Re: Moving house question
21-03-2011 11:39 AM
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Then, as soon as you have the code, pass that on to us and we'll be able to get the broadband order placed. This will only work if there's at least 7 working days before the phone is due to activate though. That way both the phone and broadband orders should be provided at the same time.
Hope that helps,
Re: Moving house question
21-03-2011 3:31 PM
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so say for example i wanted everything done for the 1st of april, a week before id ask BT to activate the line and get a sim code, then pass it on to you?
what if BT activate before 7 days, will that screw it all up?
Re: Moving house question
21-03-2011 3:47 PM
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Quote from: KaotiK ok so does that mean my broadband at the old property wont be cut off untill that day also?
Your existing line should be cut off on the date the phone and broadband is due to be provided, yes.
Quote from: KaotiK so say for example i wanted everything done for the 1st of april, a week before id ask BT to activate the line and get a sim code, then pass it on to you?
A week won't give us enough time. Remember we need at least 7 working days, so best to leave two weeks at least (that's 10 working days so should be alright).
Quote from: KaotiK what if BT activate before 7 days, will that screw it all up?
Depends what they're activating - as we're talking about a simultaneous provide they should be activating both the phone and the broadband at the same time, so if it happens early, you should get both services early.
Re: Moving house question
23-03-2011 11:27 AM
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Just for info, Would an easier way to be to order new broadband, a totally different account at the new property in advance, then when i leave my old property phone up and cancel this one?
Re: Moving house question
23-03-2011 4:00 PM
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Hope that helps,
Re: Moving house question
24-03-2011 12:52 PM
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Re: Moving house question
24-03-2011 1:05 PM
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It might be worth calling up BT and asking if they're able to provide you with a sim code just to check...
Alan
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