Is this odd ?

[#1]

I have been looking at my connection and have noticed the following as stated below
Router Sync 3776
BT IP Profile 3000
Plus net info
Estimate line speed 0.5mb
Current Line Speed 4.5mb
Which is correct ?

[#2]

Looks to me like the Router Sync / BT Profile may be the correct ones.
Presumably you actually did a BT Speed Test to obtain the profile info. What was the download speed during the test? Something around 2800 would be ok for that profile.

[#3]

Hi Flip,
It may be that the profile was lowered and our system hasn't had the report yet. Can you run a BT speed test and post the results here. It'll give us a better idea of what's going on.
Jojo

[#4]

Hi jo
I will do that tonight when i home,  i know the BT Profile has always been 3000 its never been higher,  but the plusnet one did go up a few weeks ago after i had the SNR reset back to 6, i then sync at about 5280, then the snr went up again to13.  I can only presume something happened around then

[#5]

Ok, thanks. Just post it here once you've done it.

[#6]

Download speedachieved during the test was - 2732 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps
--- System Information ---
Vendor: Linksys
ModelName: WAG320N
Firmware Version: 1.00.12 , 2010-03-22T10:51:43
Boot Version: 1.06
Hardware Version: 0.01
--- DSL Information ---
DSL Driver Version:  AnnexA version - A2pB023k.d21d
DSL VPI/VCI:        0/38
DSL Status:          Showtime
DSL Mode:            G.DMT
DSL Channel:       
DSL Upstream Rate:  448 Kbps
DSL Downstream Rate: 3648 Kbps
                      Down        up   
DSL Noise Margin:    12.0 dB      20.0 dB
DSL Attenuation:    52.0 dB      30.0 dB
DSL Transmit Power:  18.9 dBm    12.3 dBm

[#7]

HI Flip,
I've just ran a line check this morning and the profile has slipped down to 2500. I'm not sure what has caused this, but the SNR is 13dB. How is your kit set up?
Jojo

[#8]

Hi jo
Set up the same, direct into the master socket, which has no extensions,  there was a problem with my phone line last night, it just cut off and then went dead and remained like that for about 15 mins, then it started working again, i did report that to BT, who are investigating
The SNR has been at 12-13 for a while now.  You did a SNR reset a few weeks ago and i got a really good sync but after about 3 days the SNR went back up.

[#9]

HI Flip,
I wouldn't mind doing that again, if there was a confirmed phone fault that had been fixed. Let me know the result of the fault you've raised with BT and we'll take it from there.
Jojo

[#10]

as soon as i hear back i will let you know,  thanks

[#11]

JO
Phone line has been fixed, please can the SNR be reset  Thanks !! 

[#12]

I've just submitted the SNR reset for you.  This will change the target SNR to 6dB and restart the 10 day training period.  Due to this you should expect your speed to fluctuate and your connection to occassionally drop out.

[#13]

Thank you