Glacially slow speeds

[#1]

07:10
And back up again...
http://www.speedtest.net/result/2602931483.png
Ping: 19ms
Download: 5.29Mbps
Upload: 0.75Mbps

[#2]

I've noticed that you're exchange is currently set to amber, which means a potential capacity issue. This should be rectified within the next 3 days, i.e adding more capacity. So hopefully we'll see a improvement.

[#3]

20:27
And back down again...
http://www.speedtest.net/result/2604530607.png
Ping: 21ms
Download: 0.24Mbps
Upload: 0.06Mbps

[#4]

20:36
Via http://speedtest.btwholesale.com
Download speed achieved during the test was - 0.26 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.17 Mbps
Upload speed achieved during the test was - 0.05Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

[#5]

Hideously slow speeds.
Speed test is giving me a ping of 995ms and a download speed of 0.23 but Pinging BBC through CMD gives an average trip as 18ms?

[#6]

07:54
And back up again...
http://www.speedtest.net/result/2605475858.png
Ping: 18ms
Download: 5.90 Mbps
Upload: 0.74 Mbps
Anyone see a pattern here!

[#7]

Certainly....

Quote from: chrispurvey

I've noticed that you're exchange is currently set to amber, which means a potential capacity issue. This should be rectified within the next 3 days, i.e adding more capacity. So hopefully we'll see a improvement.

We're waiting for the status of your exchange which will hopefully change to green(no capacity issue) to come through, this won't be until Tuesday though.

[#8]

Hello - can someone tell me the status of the exchange in Arthington please? Many thanks.

[#9]

Tuesday 2nd April, 18:27:
Ping: 20ms
Download: 0.22 Mbps
Upload: 0.04 Mbps
http://www.speedtest.net/result/2617830425.png
Pretty fed up with this - can someone tell me the status of my exchange please?

[#10]

Seems pretty strange that poor speeds are constantly around the 0.24Mbps mark:
21:44
Ping: 20ms
Download: 0.24 Mbps
Upload: 0.06 Mbps
http://www.speedtest.net/result/2618293506.png

[#11]

And at 07:11am now back to decent speeds:
Ping: 20ms
Download: 6.12 Mbps
Upload: 0.74 Mbps
http://www.speedtest.net/result/2619066764.png
It's as if someone flicks a switch.

[#12]

Quote from: chrispurvey

Certainly.... Quote from: chrispurvey I've noticed that you're exchange is currently set to amber, which means a potential capacity issue. This should be rectified within the next 3 days, i.e adding more capacity. So hopefully we'll see a improvement. We're waiting for the status of your exchange which will hopefully change to green(no capacity issue) to come through, this won't be until Tuesday though.

Hello - is there any update on this please?

I'm really struggling here...

[#13]

OK - now I can't load web pages.

[#14]

Quote from: chrispurvey

I've noticed that you're exchange is currently set to amber, which means a potential capacity issue. This should be rectified within the next 3 days, i.e adding more capacity. So hopefully we'll see a improvement.

I used http://usertools.plus.net/exchanges/ to look up the status of my exchange (Arthington):
"20CN VP capacity at this exchange is currently showing as Green."
20CN virtual paths: Green
There are currently no known capacity problems on your exchange. There may still be an exchange problem, however BT are not currently reporting that they are aware of it. Please contact Support if you are having speed problems, who can advise further.
Record last updated: 15 Mar 13
Historical information for this exchange:
Status Date
Green 08 Mar 13
Green 01 Mar 13
Green 12 Feb 13
Green 08 Feb 13
Green 25 Jan 13"
Would it be possible for someone to get back to me on whether it is a capacity issue or not please? Thanks.

[#15]

Hi,
The checker you're checking is for 20CN, whereas you're connected to 21CN. I'm checking on the latest status of your exchange, in the meantime would it be possible for you to run through our faults checker at http://faults.plus.net
Chris