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Glacially slow speeds

andyp
Grafter
Posts: 60
Registered: 17-03-2013

Glacially slow speeds

I've been experiencing super-slow speeds for at least a month now. The issue does come and go - it's fine around 7:00am, but then I go to work, and by the time I come home it's very, very slow.
I've just run a BT speedtest:
Download speed: 0.21mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.17 Mbps
Upload speed: 0.06 mbps
Upstream Rate IP profile on your line is - 0.83 Mbps
This really is becoming increasingly frustrating - I really do hope that tat someone at Plusnet can help here.
By the way, things have been so slow, I haven't been able to post anything here!
85 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Glacially slow speeds

Which gateway are you on? (you can find out here - http://usertools.plus.net/@gateway)
andyp
Grafter
Posts: 60
Registered: 17-03-2013

Re: Glacially slow speeds

"Sorry, the tool currently could not identify your gateway; this does not mean that anything is wrong with your connection."
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Glacially slow speeds

Ah ok!
Try opening the command prompt (Start > Run > cmd) and type pathping bbc.co.uk - if you could then post the results here
andyp
Grafter
Posts: 60
Registered: 17-03-2013

Re: Glacially slow speeds

Sorry - forgot to mention I'm running a Mac.
What's the corresponding command? Tried this in Terminal and doesn't work.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Glacially slow speeds

No worries
In Applications > Utilities there's a GUI called Network Utility...open this and chose Traceroute...use bbc.co.uk as the address
andyp
Grafter
Posts: 60
Registered: 17-03-2013

Re: Glacially slow speeds

Thanks. Here are the results:
PING bbc.co.uk (212.58.253.67): 56 data bytes
64 bytes from 212.58.253.67: icmp_seq=0 ttl=120 time=17.016 ms
64 bytes from 212.58.253.67: icmp_seq=1 ttl=120 time=17.924 ms
64 bytes from 212.58.253.67: icmp_seq=2 ttl=120 time=17.937 ms
64 bytes from 212.58.253.67: icmp_seq=3 ttl=120 time=17.423 ms
64 bytes from 212.58.253.67: icmp_seq=4 ttl=120 time=16.529 ms
64 bytes from 212.58.253.67: icmp_seq=5 ttl=120 time=18.838 ms
64 bytes from 212.58.253.67: icmp_seq=6 ttl=120 time=17.695 ms
Request timeout for icmp_seq 7
64 bytes from 212.58.253.67: icmp_seq=8 ttl=120 time=18.969 ms
64 bytes from 212.58.253.67: icmp_seq=9 ttl=120 time=17.518 ms
--- bbc.co.uk ping statistics ---
10 packets transmitted, 9 packets received, 10.0% packet loss
round-trip min/avg/max/stddev = 16.529/17.761/18.969/0.740 ms
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Glacially slow speeds

Are you connected wirelessly?
andyp
Grafter
Posts: 60
Registered: 17-03-2013

Re: Glacially slow speeds

Yes, but I've tried it wired as well and I still get the same.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Glacially slow speeds

Ok a few more checks:
Can you go to speedtest.net run the test and share the result (image link) on here?
Next, can you go to http://speedtest.btwholesale.com/ run the speed test, click on Further Diagnostics and then post the results?
andyp
Grafter
Posts: 60
Registered: 17-03-2013

Re: Glacially slow speeds


http://www.speedtest.net/result/2580688484.png
Download speedachieved during the test was - 0.16 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.17 Mbps
Download speedachieved during the test was - 0.16 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.17 Mbps
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Glacially slow speeds

Can you try this again - http://usertools.plus.net/@gateway ?
If that still doesn't work, try Applications > Utilities > Network Utility then chose Traceroute and bbc.co.uk as the address  (then post the result)
andyp
Grafter
Posts: 60
Registered: 17-03-2013

Re: Glacially slow speeds

You are currently connected to gateway ptw-ag03.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Glacially slow speeds

Can you try disconnecting/reconnecting from the router admin page until you change gateways (you can check the gateway from the checker site)? Then try the speedtest.net or BT one and see how it compares.
andyp
Grafter
Posts: 60
Registered: 17-03-2013

Re: Glacially slow speeds

You are currently connected to gateway pcl-ag02.
This is located in City Lifeline House.

http://www.speedtest.net/result/2580992563.png

Download speedachieved during the test was - 1.96 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.17 Mbps
Upload speed achieved during the test was - 0.73Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps