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Peak time latency

gary42
Grafter
Posts: 94
Registered: 09-07-2012

Peak time latency

I have a relative on FTTC who I help out with his broadband and since Tuesday he has had the latency and packet loss shown on the BQM below.
Is this likely to be exchange congestion?
He is on the Archers Court exchange (NDACO)
3 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Peak time latency

Could be that, though it could also be busier evenings on the gateway he's connected to - is it affecting his connection (and more importantly his use of it) at all?
Just checked Archer's Court exchange at http://usertools.plus.net/exchanges/ and it's showing green, likewise for 21CN.
gary42
Grafter
Posts: 94
Registered: 09-07-2012

Re: Peak time latency

Thanks.
Just checked and he hasn't been using the connection between these times.
Just switched him from ptn-ag01 to pcl-ag07 so will see what happens tonight.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Peak time latency

Ok, no problem.
Please let us know know how you get on.
Chris Pettitt
Cloud Environments Engineer